Contact e+ Customer Service

Why should I report an Issue with e+Mobile?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of City of Tallahassee Information Systems Services to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Worst app update ever!!! Completely useless now!!! 3 months later you still cannot use app to pay your bill!The orignal payment was pretty easy.

2. Why do they have my address, phone number, email, and direct access to push notifications on my phone if they don't use any one of them to alert me before they cut my service off?My Samsung S10 is now no longer compatible with this app.

3. I keep getting an error message whenever I attempt to log in and have even gone through the trouble of un-installing and re-installing per the advice of a customer service agent.

4. Seems like they just want to force us to pay by phone because I can't log in via my e-mailed bill eitherUseless except to pay bill.

5. For the past two months, I have gotten an error message saying Unable to locate customer.

6. How can you have an app that hasn't had an update for almost 3 years? When it was originally made, it was already outdated and clunky.

7. You cannot pay your bill because it says payment portal not available.

8. In this day of online services the city of tallahassee got duped into paying to have a broken service at our fingertips.

9. I have had my S10 for over 6 months and the app use to work but this month it is not working.

10. Extremely outdated and does not work, will not recognize routing number even when all information is correct.

11. Hasn't been available ever since update.

1. Fix e+ Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart e+: Restarting the app will resolve most errors.
2. Update the e+ App. Here is how:
   1. On Android goto PlayStore » Search for "e+" » Open e+Mobile » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for e+ » click "UPDATE".
3. Clear e+Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from e+ servers.
   1. On Android, goto Settings » Apps » Select "e+Mobile" » click Storage » click "Clear Cache".
4. Check e+ app permissions. If any of these permissions required to use your device's features are disenabled, e+ might not work.
5. Uninstall and reinstall e+. If nothing else has worked, completely uninstall e+ then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing e+ not working

2. Fix e+ Server issues & Internet Connection

1. Check network connection: An unstable Internet will make e+ be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to e+ not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, e+ may not be able to connect to the Internet when running in the background.