Contact My Mortgage Customer Service

Why should I report an Issue with My Mortgage: Mobile?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Academy Mortgage to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Whether you are a homebuyer looking to purchase a home, a current homeowner interested in refinancing, or a real estate agent hoping to speed up the process for your clients, the My Mortgage: Mobile App has a feature to benefit you. • Compare different lending scenarios using various loan programs to help determine which product is the best for you. • Calculate the possible savings (or cost) of refinancing your mortgage. • Determine if homeownership is an affordable option for you based on your current income and monthly expenses. • Scan in required documents on your phone and upload them quickly to expedite the loan approval process. • Easily access contact information for your Academy Loan Officer and real estate agent and share this information with your family and friends. • Stay up-to-date on industry news and happenings that may impact your loan, like a change in mortgage interest rates.

2. Academy Mortgage commits to making the process of securing a home loan as easy as possible for you.

3. However, please be sure to contact your Academy Loan Officer for a customized solution tailored to your specific financial situation, needs, and goals.

4. Your Loan Officer can also assist you with any questions you have about your loan and the loan approval process.

5. To that end, we have developed the My Mortgage: Mobile App as a tool to simplify the home buying and lending process.

6. The calculations provided by the My Mortgage: Mobile App are useful in giving you an idea of what homeownership might mean for you.

7. Let Academy show you how simple securing a home loan can be.

1. And was very easy to useEasy to use and send files and documents.Nicole is an amazing person , she goes out of her way to help you get qualified .keeps in contact with you she is friendly out going and she makes you feel that you're importantEasy to use, even for me.

2. Its sound and secure! You can see your whole loan process here and even upload documents! easy!not kept up to date.

3. Absolutly a great tool for anyone wanting information on getting started with a home loan.

4. So far only used it for scanning documents.Love it so far! Easy to get around!A great app and very convenient.

5. ThanksVery easy to talk to.Time to go pick out my house.

6. doesn't tell you what stage loan in during process.

7. Also, they need to create an app to manage the loan, e.g. make payments.Was a very useful app.

8. always says they're waiting for docs sent weeks ago.

9. pretty useless app.The app is primitive compared to competitors.

10. Saved me time and money.

11. Not having to drive.

1. Fix My Mortgage Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart My Mortgage: Restarting the app will resolve most errors.
2. Update the My Mortgage App. Here is how:
   1. On Android goto PlayStore » Search for "My Mortgage" » Open My Mortgage: Mobile » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for My Mortgage » click "UPDATE".
3. Clear My Mortgage: Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from My Mortgage servers.
   1. On Android, goto Settings » Apps » Select "My Mortgage: Mobile" » click Storage » click "Clear Cache".
4. Check My Mortgage app permissions. If any of these permissions required to use your device's features are disenabled, My Mortgage might not work.
5. Uninstall and reinstall My Mortgage. If nothing else has worked, completely uninstall My Mortgage then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing My Mortgage not working

2. Fix My Mortgage Server issues & Internet Connection

1. Check network connection: An unstable Internet will make My Mortgage be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to My Mortgage not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, My Mortgage may not be able to connect to the Internet when running in the background.