Contact Customer View Customer Service

Why should I report an Issue with Customer View?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Shopify Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Customer View is a perfect customer-facing companion app to Shopify POS, turning any Android device into a dedicated customer display.

2. Allow customers to view and verify their cart and total before paying for their purchase – a local requirement in certain regions (e. g.

3. Customers are able to view their cart, tip, pay, and select their own receipt options.

4. Allow customers to select their own receipt options, and reduce emails/SMS errors by giving customers control.

5. Once installed, you can easily connect to your iPad, iPhone or Android device that is running Shopify POS.

6. Show your customers what has been rung up in real time, allowing you and your customers to stay on the same page throughout the entire checkout experience.

7. Customer View works on any Android device running Android 5. 0 or above.

8. Search "Shopify POS" in the Play Store or App Store to start selling today!

9. You can contact us at Shopify Support ( ), or visit the Shopify Help Center ( ).

1. Continuous disconnects, difficulty scanning the barcode to reconnect, the dreaded "disconnected" message that can only be fixed by rebooting the register iPad AND the customer view tablet while we're in the middle of a busy sales day.

2. What it needs, in the case of disconnecting, is that the original POS app should keep/remember pair handshake with devices, in the same way bluetooth works so that you could just hit a "connect" button and resume whenever a customer comes in.

3. I need the customer to see his details and totals - but don't want them or my clerk to have to click on anything else to complete the transaction.

4. Also no option for customer to choose receipt email etc.Guys, fix the disconnecting issue please.

5. Can one actually use Customer View for tips? (You show that in the images of the app.) When we used it last, about a year ago, tips would not show up on CV.

6. But I love it.We have stopped using this app ever since customers were allowed to CHOOSE to get a text receipt instead of leaving their email! We have no use for phone numbers! We only want to capture emails.

7. The Customer View app crashes the Shopify POS when a customer is added during checkout.

8. It slows thing down since we have to click the "complete order" on our side or the customer has to read about how to get a receipt.

9. The only way to successfully restore and continue checking out, is to turn off the device that shows the customer view.

10. All we want is the thing to stay connected and show the checkout details.We've continuous issues with this app since we installed it on two registers over a year ago.

11. Now we turn the screen around and let the customer scroll through the items.

1. Fix Customer View Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Customer View: Restarting the app will resolve most errors.
2. Update the Customer View App. Here is how:
   1. On Android goto PlayStore » Search for "Customer View" » Open Customer View » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Customer View » click "UPDATE".
3. Clear Customer View app cache: Clearing cached data will force your app to retrieve the latest data directly from Customer View servers.
   1. On Android, goto Settings » Apps » Select "Customer View" » click Storage » click "Clear Cache".
4. Check Customer View app permissions. If any of these permissions required to use your device's features are disenabled, Customer View might not work.
5. Uninstall and reinstall Customer View. If nothing else has worked, completely uninstall Customer View then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Customer View not working

2. Fix Customer View Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Customer View be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Customer View not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Customer View may not be able to connect to the Internet when running in the background.