Contact Shopify Point of Sale (POS) Customer Service

Why should I report an Issue with Shopify Point of Sale (POS)?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Shopify Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Shopify POS makes selling at retail stores, pop-ups, or marketing/fairs a breeze with all the benefits of being fully-integrated with everywhere you sell online.

2. All of your inventory, customers, sales, and payouts are synced, eliminating the need to manage multiple systems to run your business.

3. Accept payments with low rates, no hidden fees, and get fast payouts. “It’s impossible to think of retail as separate.

4. You have to be able to bring the physical into the digital, and the digital into the physical... this idea of unified retail is the future.

5. We’d love to learn more about your business and how we can help.

1. I keep having to restart my entire device, issues with card reader pairing, active items in store will show up for one transaction then not pull up for the next transaction, customers transactions timing out when swiping, tapping, apple pay, and even manual entry.

2. I just want the old card reader that plugs in to the phone back.7/26/21 update: Shopify continues to tell me it's a hardware problem and I've done more hours of troubleshooting.

3. It will never stay connected and eventually the card reader dies completely, but Shopify support will not claim it is a hardware issue.

4. Also, I have card reader issues on every Shopify app on every devise.

5. Now Shopify is claiming my card reader must be defective.

6. It shows that it's connected but when I go to the checkout only manual entry is available for the reader.

7. It was working fine before, and today I am at an event and the card reader is not working anymore.

8. Now they want to send me another card reader.

9. They sent me a new card reader that also doesn't work.

10. Is anyone else having the same experience? 721/21 update: I'm continuing to jump through troubleshooting hoops with Shopify support.

11. Everything else about it is a hot mess embarrassing to deal with when you have a line of customers.This app is constantly busted and it's so frustrating going to popup shows only for this app to give you problems every.

1. Fix Shopify Point of Sale (POS) Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Shopify Point of Sale (POS): Restarting the app will resolve most errors.
2. Update the Shopify Point of Sale (POS) App. Here is how:
   1. On Android goto PlayStore » Search for "Shopify Point of Sale (POS)" » Open Shopify Point of Sale (POS) » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Shopify Point of Sale (POS) » click "UPDATE".
3. Clear Shopify Point of Sale (POS) app cache: Clearing cached data will force your app to retrieve the latest data directly from Shopify Point of Sale (POS) servers.
   1. On Android, goto Settings » Apps » Select "Shopify Point of Sale (POS)" » click Storage » click "Clear Cache".
4. Check Shopify Point of Sale (POS) app permissions. If any of these permissions required to use your device's features are disenabled, Shopify Point of Sale (POS) might not work.
5. Uninstall and reinstall Shopify Point of Sale (POS). If nothing else has worked, completely uninstall Shopify Point of Sale (POS) then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Shopify Point of Sale (POS) not working

2. Fix Shopify Point of Sale (POS) Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Shopify Point of Sale (POS) be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Shopify Point of Sale (POS) not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Shopify Point of Sale (POS) may not be able to connect to the Internet when running in the background.