Published by Leon Smith on Feb 5, 2024

Report an issue with Guard Viewer.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with Guard Viewer?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Leon Smith to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Guard Viewer

1. Guard Viewer is a mobile surveillance client app.

2. With this app you can access surveillance products(Network Cameras,Network Speed Domes,NVRs) through network and view live or recorded video, receive alarms and manage cloud devices using your mobile phone.

Guard Viewer Customer Insights

1. The whole point of accessing security cameras from a phone app is to be able to view them when you are away from your home! Again it connects to my device when I am at home which is not the point of the app!I have to give a one star because we are unable to view our cameras using our mobile data.

2. Thank you for keeping the app updated.Recently started getting issues with playback sating device not online, but NVR is online and Live view works fine.

3. When I exit the app I would have to delete it and re-download it again for it to work.notifications do not come through except for saying the NVR has a notification, I have 32 cameras so it tells me one of the 32 has a notification... Worked a lot better when using the RX cam view like we used to use.

4. Mobile app, nope.Well it worked great for a couple of days, then for some reason I kept getting an error code 153 and cannot connect from my phone network.

5. Also doesn't always show color.The app was running fine on my chromebook for months.. Now the app wont even open up and if it does its running slow and choppy.. The only way I can get the app to work is by deleting the app and reinstalling it.

6. Updated app, updated NVR firmware, wifi or cell, internal or external, hangs...even upgraded my speed to 400\20...hangs and never loads.

7. The live view screen in portrait mode is way too small now after latest update.

8. No synchronous playback, loses your favorites, having to set up an account for P2P is pretty ridiculous as well, I went with this system because I don't want to go through a 3rd party to get my videos.Wish I could post a pic.

9. This app crashes all the time, and it doesn't connect to all of my cameras.

10. Acouple other people who have access to the same cameras have no problem but it's for iPhone.

11. Using on Phone: Samsung Fold 4Fix - changed default protocol 3 to protocol 2...working now.

Steps to Troubleshoot & Fix Guard Viewer Issues

1. Fix Guard Viewer Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Guard Viewer: Restarting the app will resolve most errors.
  2. Update the Guard Viewer App. Here is how:
    1. On Android goto PlayStore » Search for "Guard Viewer" » Open Guard Viewer » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Guard Viewer » click "UPDATE".
  3. Clear Guard Viewer app cache: Clearing cached data will force your app to retrieve the latest data directly from Guard Viewer servers.
    1. On Android, goto Settings » Apps » Select "Guard Viewer" » click Storage » click "Clear Cache".
  4. Check Guard Viewer app permissions. If any of these permissions required to use your device's features are disenabled, Guard Viewer might not work.
  5. Uninstall and reinstall Guard Viewer. If nothing else has worked, completely uninstall Guard Viewer then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Guard Viewer not working


2. Fix Guard Viewer Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Guard Viewer be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Guard Viewer not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Guard Viewer may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Hello i have cameras installed in my businesses and they work when i am in the store and connected to the wifi however once i leave the cameras stop working. How do i change thr settings for the cameras to work without wifi.

    — by Anisha 1 week ago

  • Can’t view my camera o my phone app not working

    — by Audie Nero 1 month ago

  • I keep trying to set up my camera but it keeps saying my device has been te registered already

    — by Juan cabrera cortes 1 month ago

  • Greetings , I purchased a camera system last year for my business and just found that it has a feature with audio on it and I need it removed

    — by Antwan Wilson 3 months ago

  • I am getting error 2006 when trying to access the camera remotely. I do not have a problem accessing it on the same network. There are no issues with my internet and my connection is not unstable.

    — by Brandon Shteyman 3 months ago

  • we have an account with guard viewer how ever I could not get my Phone connected to device i used to have it connected now i cant showing error connected or wrong password and admin please help
    our address is 2000 Farmington lakes drive Oswego il 60543

    — by Roberto Torres 3 months ago

  • I bought another camera system for my second laundromat and it’s not for guard viewer app. Is there a way to convert it to guard viewer?

    — by Henry Kirby 4 months ago

  • hello

    i wonder that, guard viewer supports white labeling? i mean, we want to publish guard viewer with our own brand on app store?

    thanks

    — by ramazan 4 months ago

  • Recording/ playbacks is not working.

    — by Doreshia Ford 4 months ago

  • Hello we are unable to get into our camera system. Can you please assist us. We don’t have password or username. Manager that we’re at this facility are no longer employed here

    — by Bonita Ontiveros 5 months ago

  • Installed Guard Viewer on my Samsung phone. When I view live images, the feed freezes after approximately 10 seconds. It records 24/7 on the NVR, but I need it to be continuous/non-freezing on my phone as I need to monitor a camera while at work....I don't want to view a frozen screenshot.

    — by joseph herzog 5 months ago

  • i deleted my guard viewer account and then re installed it. now i cant seem to get live view to work. i see the system on the app, but im not able to click it to get into live view. my cameras are in greece and i am in New York.
    pleaes advise

    — by costas karalekas 5 months ago

  • Guard viewer stopped working for me and my multiple customers. What is going on? They are all offline... give me a call ASAP...

    — by Michael Cwynar 7 months ago

  • The throne does not succeed

    — by shlomy chkol 7 months ago

  • Hello, my internet provider has deleted my email address that I used to setup my GW security cameras Guard Viewer App. vmpierce@redacted and for some reason they can’t get it to work. So,I can’t figure out how to change the cancelled email to my new email address forest2008@redacted Would it be best to just create a new account and have you delete my existing account?
    Thanks!

    — by Michael Pierce 8 months ago

  • App starts with notifications page (200) and then I have to touch the 3 bars and touch live view. Can live view be first page when opened?

    — by Bill Pollard 8 months ago

  • Hello, how do I unlock the dvr, it wants service, please give me a code

    — by Yordan 8 months ago

  • I can’t get my new iPhone to connect to my NVR using my Guard Viewer app. I’ve tried using the add a new device feature. I’ve scanned the QR code and it identified the register code but when I to connected automatically or manually, I get a message saying “ Please enter a valid register code. I need help connecting my phone to the NVR via the Guard Viewer app. Thanks

    — by Doug Morton 9 months ago

  • Guard viewer doesn’t work on mobile phones

    — by Pascual Lopez 10 months ago

  • I got a new phone and I can’t log into my cameras. My username and password no longer work either. I need removed and and reinstalled the app and nothing has changed. I would
    Appreciate a phone call to try and resolve it

    — by Niko Markatos 10 months ago

  • We are unable to view our camera on any of our devices. We have tried accessing from different WiFi networks without success. Error message = The network of your mobile phone or device may be unstable (2006). The network is operating fine, the issue is with the app itself. Can you please help?

    — by Giovanny Pena 10 months ago

  • Not able to view camera on mobile remotely but on wifi same network working

    — by Kishor mestri 10 months ago

  • When I go to guardviewer app on iPhone it comes up on alarm notifications.. I have notifications off. I then have to touch 3 bars to go to live view. Question is , why does notification’s come on every time I turn on app to see cameras. It just started doin this. Thanks

    — by Bill Pollard 11 months ago

  • The username is admin, and we forgot the password, can we change it to our username and password

    — by James Jones 11 months ago

  • We need our password for our security system in order to playback the recordings

    — by James Jones 11 months ago

  • I don’t have any recorded views anymore. How can I fix this?

    — by Jr Morin 11 months ago

  • I am a district manager and three of my units use guard viewer. For some reason we went to look live at one location and it doesn't show up on my devices. I scanned the back of the box and it says device already registered. Just can't figure out how to get this device back on my apps.

    — by Jeffrey Shoulders 11 months ago

  • how i download guard software in my HP laptop

    — by Kamlesh Menaria 1 year ago

  • I just bought a restaurant business and they were using guard viewer, but the former owner was using the app, but he already left the country, can’t remember his password and unable to find his password , I can’t link my app with the camera devices, it always said the device has been registered. How can I connect the devices with my iPhone app?

    — by Mimi 1 year ago

  • I’m not able to see my cameras on my phone. It says it’s offline. But my DVR says online. If I reset my DVR I can get access on my phone, but after about 30 minutes it does not work.

    Had this system for about 2 years with no problem.

    — by Daud wood 1 year ago

  • Hello,
    We have the guard viewer system for my work. The apps work great but I would like it on my desk top so I can see on a bigger screen. I downloaded an app for it on the desk top and it wont let me log on. Can you help?

    — by Katelynn 1 year ago

  • I am not quit sure I set up correctly.. I can view my cameras on my iPhone ... but I can't install in my wife's phone.. my password does not work.. and my user id is something I didn't set up myself

    — by Rene Fernandez 1 year ago

  • I forgot password form login and the name from user is admin

    — by PILIAFAS michail 1 year ago

  • Hi my name is Solomon I am having some issues with logging in on my mobile device I no longer have access to the email or password associated with the account the account was under a previous employee who was fired this is holding us back from being ope so please get back to me as soon as possible so we can fix this

    — by Solomon 1 year ago

  • Will a apple se phone would with guard viewer ?

    — by Roger Jennings 1 year ago

  • I have guard viewer app on my iphone. I can access and see my cameras while on wifi but not while just using celluar data. it says connecting then says disconnected. Please help.

    — by shane ausenbaugh 1 year ago

  • I purchased a home with Guard Viewer. I have the username but not the password. How can I get the password. Or reset the device in my name? Can I do this without being on the property?

    — by Robert Day 1 year ago

  • Unable to log into system

    — by Jay Haynes 1 year ago

  • Father set up the account he passed
    Now we cannot get our yard cameras to work
    My number is 610 637 0262

    — by Joe manzi 1 year ago

  • I had my camera setup and created my user name LeonardBattle1. Can you please activate my system. Thanks

    — by Leonard Batt;e 1 year ago

  • I recently changed cellular service providers and now I can only access my cameras on guard viewer thru wifi and it does not work on cellular data. Any advice?

    — by Steve Avila 1 year ago

  • Hello, I am a current user of the app. I can no longer go back on previous dates and see activity. I am no longer able to view playback on any previous dates at all.

    — by Michael Bartek Jr. 1 year ago

  • Why my password is not working

    — by Jasim Jabir 1 year ago

  • My CCTV are not streaming on my mobile while I am away from my office

    — by Herinder Singh 1 year ago

  • Hi Leon
    Please help me -
    i have CCTV i need to monitor through App , i was using AEye app , it is not working & it keeps breaking all time time. Now my device is NGLSPN-551386-EBHSP & server is Server erp.sgp.zwcloud.wang as per my current Aeye app.
    I tried using your Guard Viewer app but it can detect my device , it keep on asking for Register Code, it can't detect, it can't do Auto Search Lan.
    please advise how can i use your app or any other app for the device i have.

    thanks

    — by Satish 1 year ago

  • i have guard viewer camera's but they do not record always show offline and are not clear or recording can a representative come out to the house

    — by ANDREA HALL 1 year ago

  • i need help my camera's are offline

    — by PAULA GOLDSMITH 1 year ago

  • Hi I’m trying to scan and register the cameras back to the app but says it’s already registered and won’t show any devices connected so it won’t let me do anything or see my cameras how can I reset everthing

    — by Norman Youwanes 1 year ago

  • Can you help me find my security code?

    — by Hervin 1 year ago

  • I need help with my system

    — by Karen miles 1 year ago

  • Unable to view from phone

    — by Jay Haynes 2 years ago

  • I am unable to get in the system to change the password and the old password doesn't work either.
    I am constantly having issues with the cameras going offline also. I have tried to unplug the power and the internet but it is still not bringing the cameras back online.
    Please contact me concerning this matter. I would call but I haven't been able to fine a customer service phone number.
    This is a business and we have had a lot of thefts in the past and I would hate to have to have another system installed because I really do like this system when it properly works!

    — by Concrete Form Erecters 2 years ago

  • Hello i cant connect the guard viewer app with my sunba 603 d25x camera. I need help. Name on app is caglica email mhusic303@redacted password @Caglica1982.

    — by Medzid Husic 2 years ago

  • Hi I bought the Guard Viewer system and I need to reset my password but I don’t have the factory reset code I think so I lost my manual book so I can found it so what do I have to do N. if I’m going going to reset my password so whoever have excess of my camera they all need a new password is there anyway we can do some like that

    — by Shaileshkumar Desai 2 years ago

  • The app won't work on the mobile data/cellular network. It needs to connect to wifi to work. When opening the app it shows using the cellular network may incur extra charges but the app still won't work. It keeps the screens loading. Hope you fix it soon.

    — by Brookside beverage 2 years ago

  • I am not sure why one of my cameras are constantly showing offline and I am unable to see anything from one camera. I've restarted the system by unplugging it, and Ive reset the wires and still not able to get one camera online

    — by Christopher Judge 2 years ago

  • My guardviewer app on my Iphone will not load my cameras and I have no connection. Do I reload my app? don't know what to do. I need somone to call me to give me the support as I really need access to my cameras when I am away from my building off-site.

    — by DENNY LEITCH 2 years ago

  • Got new phones and can't login . Don't know login or password information. Installation person didn't leave the info and is no longer with the company we purchased from. He installed the app on our phones and tablet didn't leave the info. Need help tried everything.

    — by Carol Hendrix 2 years ago

  • I have noticed recently that the cameras in my house have not been recording past footage. They are the GW-148EP type MBR and I have four. When I go to the app I can see the camera just friend but, not past footage as it seems like it is not recording. If there is a number to call better please email me and I will speak on the phone. Thank you.

    — by Ubaldo Preciado 2 years ago

  • I can't view my cameras from my phone when I'm out of my wifi range..camera says offline

    — by Dennis Jenkins 2 years ago

  • How can I go about getting more storage I’m trying to view my camera back in March 2021 and I can’t access it

    — by Paul Salazar 2 years ago