Contact Guard Viewer

Reported Issues

• I got a new phone and I can’t log into my cameras. My username and password no longer work either. I need removed and and reinstalled the app and nothing has changed. I would
  Appreciate a phone call to try and resolve it

  — by Niko Markatos 6 days ago




• We are unable to view our camera on any of our devices. We have tried accessing from different WiFi networks without success. Error message = The network of your mobile phone or device may be unstable (2006). The network is operating fine, the issue is with the app itself. Can you please help?

  — by Giovanny Pena 1 week ago




• Not able to view camera on mobile remotely but on wifi same network working

  — by Kishor mestri 2 weeks ago




• When I go to guardviewer app on iPhone it comes up on alarm notifications.. I have notifications off. I then have to touch 3 bars to go to live view. Question is , why does notification’s come on every time I turn on app to see cameras. It just started doin this. Thanks

  — by Bill Pollard 3 weeks ago




• The username is admin, and we forgot the password, can we change it to our username and password

  — by James Jones 3 weeks ago




• We need our password for our security system in order to playback the recordings

  — by James Jones 3 weeks ago




• I don’t have any recorded views anymore. How can I fix this?

  — by Jr Morin 1 month ago




• I am a district manager and three of my units use guard viewer. For some reason we went to look live at one location and it doesn't show up on my devices. I scanned the back of the box and it says device already registered. Just can't figure out how to get this device back on my apps.

  — by Jeffrey Shoulders 1 month ago




• how i download guard software in my HP laptop

  — by Kamlesh Menaria 2 months ago




• I just bought a restaurant business and they were using guard viewer, but the former owner was using the app, but he already left the country, can’t remember his password and unable to find his password , I can’t link my app with the camera devices, it always said the device has been registered. How can I connect the devices with my iPhone app?

  — by Mimi 2 months ago




• I’m not able to see my cameras on my phone. It says it’s offline. But my DVR says online. If I reset my DVR I can get access on my phone, but after about 30 minutes it does not work.
  
  Had this system for about 2 years with no problem.

  — by Daud wood 2 months ago




• Hello,
  We have the guard viewer system for my work. The apps work great but I would like it on my desk top so I can see on a bigger screen. I downloaded an app for it on the desk top and it wont let me log on. Can you help?

  — by Katelynn 3 months ago




• I am not quit sure I set up correctly.. I can view my cameras on my iPhone ... but I can't install in my wife's phone.. my password does not work.. and my user id is something I didn't set up myself

  — by Rene Fernandez 3 months ago




• I forgot password form login and the name from user is admin

  — by PILIAFAS michail 5 months ago




• Hi my name is Solomon I am having some issues with logging in on my mobile device I no longer have access to the email or password associated with the account the account was under a previous employee who was fired this is holding us back from being ope so please get back to me as soon as possible so we can fix this

  — by Solomon 5 months ago




• Will a apple se phone would with guard viewer ?

  — by Roger Jennings 6 months ago




• I have guard viewer app on my iphone. I can access and see my cameras while on wifi but not while just using celluar data. it says connecting then says disconnected. Please help.

  — by shane ausenbaugh 7 months ago




• I purchased a home with Guard Viewer. I have the username but not the password. How can I get the password. Or reset the device in my name? Can I do this without being on the property?

  — by Robert Day 7 months ago




• Unable to log into system

  — by Jay Haynes 7 months ago




• Father set up the account he passed
  Now we cannot get our yard cameras to work
  My number is 610 637 0262

  — by Joe manzi 8 months ago




• I had my camera setup and created my user name LeonardBattle1. Can you please activate my system. Thanks

  — by Leonard Batt;e 8 months ago




• I recently changed cellular service providers and now I can only access my cameras on guard viewer thru wifi and it does not work on cellular data. Any advice?

  — by Steve Avila 8 months ago




• Hello, I am a current user of the app. I can no longer go back on previous dates and see activity. I am no longer able to view playback on any previous dates at all.

  — by Michael Bartek Jr. 8 months ago




• Why my password is not working

  — by Jasim Jabir 9 months ago




• My CCTV are not streaming on my mobile while I am away from my office

  — by Herinder Singh 9 months ago




• Hi Leon
  Please help me -
  i have CCTV i need to monitor through App , i was using AEye app , it is not working & it keeps breaking all time time. Now my device is NGLSPN-551386-EBHSP & server is Server erp.sgp.zwcloud.wang as per my current Aeye app.
  I tried using your Guard Viewer app but it can detect my device , it keep on asking for Register Code, it can't detect, it can't do Auto Search Lan.
  please advise how can i use your app or any other app for the device i have.
  
  thanks

  — by Satish 10 months ago




• i have guard viewer camera's but they do not record always show offline and are not clear or recording can a representative come out to the house

  — by ANDREA HALL 11 months ago




• i need help my camera's are offline

  — by PAULA GOLDSMITH 11 months ago




• Hi I’m trying to scan and register the cameras back to the app but says it’s already registered and won’t show any devices connected so it won’t let me do anything or see my cameras how can I reset everthing

  — by Norman Youwanes 1 year ago




• Can you help me find my security code?

  — by Hervin 1 year ago




• I need help with my system

  — by Karen miles 1 year ago




• Unable to view from phone

  — by Jay Haynes 1 year ago




• I am unable to get in the system to change the password and the old password doesn't work either.
  I am constantly having issues with the cameras going offline also. I have tried to unplug the power and the internet but it is still not bringing the cameras back online.
  Please contact me concerning this matter. I would call but I haven't been able to fine a customer service phone number.
  This is a business and we have had a lot of thefts in the past and I would hate to have to have another system installed because I really do like this system when it properly works!

  — by Concrete Form Erecters 1 year ago




• Hello i cant connect the guard viewer app with my sunba 603 d25x camera. I need help. Name on app is caglica email [email protected] password @Caglica1982.

  — by Medzid Husic 1 year ago




• Hi I bought the Guard Viewer system and I need to reset my password but I don’t have the factory reset code I think so I lost my manual book so I can found it so what do I have to do N. if I’m going going to reset my password so whoever have excess of my camera they all need a new password is there anyway we can do some like that

  — by Shaileshkumar Desai 1 year ago




• The app won't work on the mobile data/cellular network. It needs to connect to wifi to work. When opening the app it shows using the cellular network may incur extra charges but the app still won't work. It keeps the screens loading. Hope you fix it soon.

  — by Brookside beverage 1 year ago




• I am not sure why one of my cameras are constantly showing offline and I am unable to see anything from one camera. I've restarted the system by unplugging it, and Ive reset the wires and still not able to get one camera online

  — by Christopher Judge 1 year ago




• My guardviewer app on my Iphone will not load my cameras and I have no connection. Do I reload my app? don't know what to do. I need somone to call me to give me the support as I really need access to my cameras when I am away from my building off-site.

  — by DENNY LEITCH 1 year ago




• Got new phones and can't login . Don't know login or password information. Installation person didn't leave the info and is no longer with the company we purchased from. He installed the app on our phones and tablet didn't leave the info. Need help tried everything.

  — by Carol Hendrix 1 year ago




• I have noticed recently that the cameras in my house have not been recording past footage. They are the GW-148EP type MBR and I have four. When I go to the app I can see the camera just friend but, not past footage as it seems like it is not recording. If there is a number to call better please email me and I will speak on the phone. Thank you.

  — by Ubaldo Preciado 1 year ago




• I can't view my cameras from my phone when I'm out of my wifi range..camera says offline

  — by Dennis Jenkins 1 year ago




• How can I go about getting more storage I’m trying to view my camera back in March 2021 and I can’t access it

  — by Paul Salazar 2 years ago