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Guard viewer app notifications suddenly stopped working on iPhone. Have checked all notifications / settings on app and iPhone and all are set up to allow notifications. Have turned iPhone off and on, have deleted app and downloaded it once more, have updated the app and still not showing notifications on phone. Checked phone isn’t on do not disturb. Everything else is working on the app but notifications.
Would you please advise.
Thank you.

Unable to see on Live on Iphone after travel overseas. My register code is 312BSYGG67D278K2G8FRWOFKM. Username ofqv5F. When it did not work, i register using this. Email is eddie_wwk@redacted

I am unable to login to my device and it is also telling me that my password is incorrect even though I have not changed my password. Can you please advise me how to fix this problem?

I am relatively new to the system. I have an issue with forgotten password for my account. I am following the steps to have verification code sent to my email address of scottmorland@redacted - I am not receiving any codes at all looking at my inbox and also my Spam folders .. I cannot then reset my password and ultimately access my app to manage my cameras ? Location is Auckland, New Zealand and its not supported for phone text message. I am stuck - Please help

Please delete the previous user as they are no longer with this business location. Register code is F3WD84ALN4C6BDBVFV136LZCY

It says this device has already been registered but the person who registered the DVR is no longer with the company.

Cameras are foggy. They popped and now can’t see out of them.

How to ask a question?

Hello i have cameras installed in my businesses and they work when i am in the store and connected to the wifi however once i leave the cameras stop working. How do i change thr settings for the cameras to work without wifi.

Can’t view my camera o my phone app not working

I keep trying to set up my camera but it keeps saying my device has been te registered already

Greetings , I purchased a camera system last year for my business and just found that it has a feature with audio on it and I need it removed

I am getting error 2006 when trying to access the camera remotely. I do not have a problem accessing it on the same network. There are no issues with my internet and my connection is not unstable.

we have an account with guard viewer how ever I could not get my Phone connected to device i used to have it connected now i cant showing error connected or wrong password and admin please help
our address is 2000 Farmington lakes drive Oswego il 60543

I bought another camera system for my second laundromat and it’s not for guard viewer app. Is there a way to convert it to guard viewer?

hello

i wonder that, guard viewer supports white labeling? i mean, we want to publish guard viewer with our own brand on app store?

thanks

Recording/ playbacks is not working.

Hello we are unable to get into our camera system. Can you please assist us. We don’t have password or username. Manager that we’re at this facility are no longer employed here

Installed Guard Viewer on my Samsung phone. When I view live images, the feed freezes after approximately 10 seconds. It records 24/7 on the NVR, but I need it to be continuous/non-freezing on my phone as I need to monitor a camera while at work....I don't want to view a frozen screenshot.

i deleted my guard viewer account and then re installed it. now i cant seem to get live view to work. i see the system on the app, but im not able to click it to get into live view. my cameras are in greece and i am in New York.
pleaes advise

Guard viewer stopped working for me and my multiple customers. What is going on? They are all offline... give me a call ASAP...

The throne does not succeed

Hello, my internet provider has deleted my email address that I used to setup my GW security cameras Guard Viewer App. vmpierce@redacted and for some reason they can’t get it to work. So,I can’t figure out how to change the cancelled email to my new email address forest2008@redacted Would it be best to just create a new account and have you delete my existing account?
Thanks!

App starts with notifications page (200) and then I have to touch the 3 bars and touch live view. Can live view be first page when opened?

Hello, how do I unlock the dvr, it wants service, please give me a code

I can’t get my new iPhone to connect to my NVR using my Guard Viewer app. I’ve tried using the add a new device feature. I’ve scanned the QR code and it identified the register code but when I to connected automatically or manually, I get a message saying “ Please enter a valid register code. I need help connecting my phone to the NVR via the Guard Viewer app. Thanks

Guard viewer doesn’t work on mobile phones

I got a new phone and I can’t log into my cameras. My username and password no longer work either. I need removed and and reinstalled the app and nothing has changed. I would
Appreciate a phone call to try and resolve it

We are unable to view our camera on any of our devices. We have tried accessing from different WiFi networks without success. Error message = The network of your mobile phone or device may be unstable (2006). The network is operating fine, the issue is with the app itself. Can you please help?

Not able to view camera on mobile remotely but on wifi same network working

When I go to guardviewer app on iPhone it comes up on alarm notifications.. I have notifications off. I then have to touch 3 bars to go to live view. Question is , why does notification’s come on every time I turn on app to see cameras. It just started doin this. Thanks

The username is admin, and we forgot the password, can we change it to our username and password

We need our password for our security system in order to playback the recordings

I don’t have any recorded views anymore. How can I fix this?

I am a district manager and three of my units use guard viewer. For some reason we went to look live at one location and it doesn't show up on my devices. I scanned the back of the box and it says device already registered. Just can't figure out how to get this device back on my apps.

how i download guard software in my HP laptop

I just bought a restaurant business and they were using guard viewer, but the former owner was using the app, but he already left the country, can’t remember his password and unable to find his password , I can’t link my app with the camera devices, it always said the device has been registered. How can I connect the devices with my iPhone app?

I’m not able to see my cameras on my phone. It says it’s offline. But my DVR says online. If I reset my DVR I can get access on my phone, but after about 30 minutes it does not work.

Had this system for about 2 years with no problem.

Hello,
We have the guard viewer system for my work. The apps work great but I would like it on my desk top so I can see on a bigger screen. I downloaded an app for it on the desk top and it wont let me log on. Can you help?

I am not quit sure I set up correctly.. I can view my cameras on my iPhone ... but I can't install in my wife's phone.. my password does not work.. and my user id is something I didn't set up myself

I forgot password form login and the name from user is admin

Hi my name is Solomon I am having some issues with logging in on my mobile device I no longer have access to the email or password associated with the account the account was under a previous employee who was fired this is holding us back from being ope so please get back to me as soon as possible so we can fix this

Will a apple se phone would with guard viewer ?

I have guard viewer app on my iphone. I can access and see my cameras while on wifi but not while just using celluar data. it says connecting then says disconnected. Please help.

I purchased a home with Guard Viewer. I have the username but not the password. How can I get the password. Or reset the device in my name? Can I do this without being on the property?

Unable to log into system

Father set up the account he passed
Now we cannot get our yard cameras to work
My number is 610 637 0262

I had my camera setup and created my user name LeonardBattle1. Can you please activate my system. Thanks

I recently changed cellular service providers and now I can only access my cameras on guard viewer thru wifi and it does not work on cellular data. Any advice?

Hello, I am a current user of the app. I can no longer go back on previous dates and see activity. I am no longer able to view playback on any previous dates at all.

Why my password is not working

My CCTV are not streaming on my mobile while I am away from my office

Hi Leon
Please help me -
i have CCTV i need to monitor through App , i was using AEye app , it is not working & it keeps breaking all time time. Now my device is NGLSPN-551386-EBHSP & server is Server erp.sgp.zwcloud.wang as per my current Aeye app.
I tried using your Guard Viewer app but it can detect my device , it keep on asking for Register Code, it can't detect, it can't do Auto Search Lan.
please advise how can i use your app or any other app for the device i have.

thanks

i have guard viewer camera's but they do not record always show offline and are not clear or recording can a representative come out to the house

i need help my camera's are offline

Hi I’m trying to scan and register the cameras back to the app but says it’s already registered and won’t show any devices connected so it won’t let me do anything or see my cameras how can I reset everthing

Can you help me find my security code?

I need help with my system

Unable to view from phone

I am unable to get in the system to change the password and the old password doesn't work either.
I am constantly having issues with the cameras going offline also. I have tried to unplug the power and the internet but it is still not bringing the cameras back online.
Please contact me concerning this matter. I would call but I haven't been able to fine a customer service phone number.
This is a business and we have had a lot of thefts in the past and I would hate to have to have another system installed because I really do like this system when it properly works!

Hello i cant connect the guard viewer app with my sunba 603 d25x camera. I need help. Name on app is caglica email mhusic303@redacted password @Caglica1982.

Hi I bought the Guard Viewer system and I need to reset my password but I don’t have the factory reset code I think so I lost my manual book so I can found it so what do I have to do N. if I’m going going to reset my password so whoever have excess of my camera they all need a new password is there anyway we can do some like that

The app won't work on the mobile data/cellular network. It needs to connect to wifi to work. When opening the app it shows using the cellular network may incur extra charges but the app still won't work. It keeps the screens loading. Hope you fix it soon.

I am not sure why one of my cameras are constantly showing offline and I am unable to see anything from one camera. I've restarted the system by unplugging it, and Ive reset the wires and still not able to get one camera online

My guardviewer app on my Iphone will not load my cameras and I have no connection. Do I reload my app? don't know what to do. I need somone to call me to give me the support as I really need access to my cameras when I am away from my building off-site.

Got new phones and can't login . Don't know login or password information. Installation person didn't leave the info and is no longer with the company we purchased from. He installed the app on our phones and tablet didn't leave the info. Need help tried everything.

I have noticed recently that the cameras in my house have not been recording past footage. They are the GW-148EP type MBR and I have four. When I go to the app I can see the camera just friend but, not past footage as it seems like it is not recording. If there is a number to call better please email me and I will speak on the phone. Thank you.

I can't view my cameras from my phone when I'm out of my wifi range..camera says offline

How can I go about getting more storage I’m trying to view my camera back in March 2021 and I can’t access it