Contact Cam Viewer Customer Service

Why should I report an Issue with Cam Viewer for D-Link cameras?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Cam Viewer Mobi to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The cameras images are not sharp but it worksCouldn't get dlink software to work with my d link cameras.. until i found this app!!Gets the job done simply and reliablyA functional app ~covering monitoring needs.Too much adsgreat application, why didn't add dcs 8000lh?Voice is not comming and recording dcs_2120Helps me monitor my kids while they are sleeping.

2. Tech help rules! The team followed up on my request for increasing the resolution of my 936 by remotely accessing (with my permission) and adjusting camera settings.

3. Thanks Support Team!It just works! Log into your camera interface, create a new user with a password, add those details to the app and you're sorted!Works.

4. It took multiple emails back and forth but they were prompt and courteous even when my lack of know-how showed.

1. Fix Cam Viewer Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Cam Viewer: Restarting the app will resolve most errors.
2. Update the Cam Viewer App. Here is how:
   1. On Android goto PlayStore » Search for "Cam Viewer" » Open Cam Viewer for D-Link cameras » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Cam Viewer » click "UPDATE".
3. Clear Cam Viewer for D-Link cameras app cache: Clearing cached data will force your app to retrieve the latest data directly from Cam Viewer servers.
   1. On Android, goto Settings » Apps » Select "Cam Viewer for D-Link cameras" » click Storage » click "Clear Cache".
4. Check Cam Viewer app permissions. If any of these permissions required to use your device's features are disenabled, Cam Viewer might not work.
5. Uninstall and reinstall Cam Viewer. If nothing else has worked, completely uninstall Cam Viewer then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Cam Viewer not working

2. Fix Cam Viewer Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Cam Viewer be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Cam Viewer not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Cam Viewer may not be able to connect to the Internet when running in the background.