Published by Samsung Electronics Co., Ltd. on Nov 6, 2023

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Why should I report an Issue with Samsung Configurator?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Samsung Electronics Co., Ltd. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Samsung Configurator

1. Samsung Configurator is a simulation tool that you can virtually install Samsung's B2B display products – Videowall and LED Signage.

2. Streamline your planning and sales process through simulating installation of the displays. 1.

3. You can configure the displays in the filed through a mobile platform. 2.

4. We support off-line service available even in weak networks. 3.

5. Simple and friendly mobile UX/UI enables you to intuitively use the app. 4.

6. You can save and share the personalized data through ‘My Configuration’ service.

Samsung Configurator Customer Insights

1. If you try to add this feature it will be a great app.perfect in applying your display vision and suggestions in your AV projects in very easy way, apply all possible configurations you need and you think it will fit your requirements, get an detailed PDF file with full specifications, drawings power and data flow, it's really best experience in the AV specially in LED configurationsWhat happened Samsung meet the changes when they created the Thirteen Android Galaxy inoar automatic installing the App application in the mobile device the full grown site got to be f****** private got to be set at protecting nevermind the background the background is covered its the foreground sites that are used to allow access to stop a thief from accessing the account personal dataHave no idea what it does.

2. I then knew that the only way to deal with this criminal (and get my waifu (TV-chan) back) was to use the power that TV-chan gave me and that power wasGood and helpful app specially during the site survey, but what about the irregular video wall design? If i have a 45°angle or any other design i can't do it in this app or even in the website, Need to add a free design feature not only portrait or landscape screens.

3. I then removed the TV from the wall and sprayed it with bug spray in order to ensure there were no bugs in the TV before re-mounting it against the wall, but before I could do so, a man crawled out through the floorboards and beat TV-Chan with a crowbar.

4. My TV shat itself as I turned it on after mounting it against the wall.

5. Instructions unclear.

Steps to Troubleshoot & Fix Samsung Configurator Issues

1. Fix Samsung Configurator Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Samsung Configurator: Restarting the app will resolve most errors.
  2. Update the Samsung Configurator App. Here is how:
    1. On Android goto PlayStore » Search for "Samsung Configurator" » Open Samsung Configurator » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Samsung Configurator » click "UPDATE".
  3. Clear Samsung Configurator app cache: Clearing cached data will force your app to retrieve the latest data directly from Samsung Configurator servers.
    1. On Android, goto Settings » Apps » Select "Samsung Configurator" » click Storage » click "Clear Cache".
  4. Check Samsung Configurator app permissions. If any of these permissions required to use your device's features are disenabled, Samsung Configurator might not work.
  5. Uninstall and reinstall Samsung Configurator. If nothing else has worked, completely uninstall Samsung Configurator then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Samsung Configurator not working


2. Fix Samsung Configurator Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Samsung Configurator be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Samsung Configurator not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Samsung Configurator may not be able to connect to the Internet when running in the background.

Reported Issues