Contact Sophos Samsung Plugin Customer Service

Why should I report an Issue with Sophos Samsung Plugin?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Sophos Limited to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Sophos Mobile Control will prompt you to install the app if the phone matches the specifications.

2. It is a plugin, which is required on selected Samsung devices to support the additional MDM functionality provided by Samsung Knox.

3. This app is intended to be used together with the Sophos Mobile Control app.

4. Please do not install this app yourself.

5. This app uses the Device Administrator permission.

1. However, in order to uninstall it, i need to deactivate it, & once i tap deactivate, the many times i have, it then states i need to deactivate in order to uninstall.

2. not bad security, but impossible to get off the phone once it has administer rights.

3. can't remove rights and can't uninstall without removing rights.

4. not a fan of bloatware that is stuckThis service has taken over my phone.

5. I have never given it permission to activate itself as my phone's administrator.

6. went to the official site, but their walkthroughs didn't help either.

1. Fix Sophos Samsung Plugin Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Sophos Samsung Plugin: Restarting the app will resolve most errors.
2. Update the Sophos Samsung Plugin App. Here is how:
   1. On Android goto PlayStore » Search for "Sophos Samsung Plugin" » Open Sophos Samsung Plugin » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Sophos Samsung Plugin » click "UPDATE".
3. Clear Sophos Samsung Plugin app cache: Clearing cached data will force your app to retrieve the latest data directly from Sophos Samsung Plugin servers.
   1. On Android, goto Settings » Apps » Select "Sophos Samsung Plugin" » click Storage » click "Clear Cache".
4. Check Sophos Samsung Plugin app permissions. If any of these permissions required to use your device's features are disenabled, Sophos Samsung Plugin might not work.
5. Uninstall and reinstall Sophos Samsung Plugin. If nothing else has worked, completely uninstall Sophos Samsung Plugin then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Sophos Samsung Plugin not working

2. Fix Sophos Samsung Plugin Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Sophos Samsung Plugin be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Sophos Samsung Plugin not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Sophos Samsung Plugin may not be able to connect to the Internet when running in the background.