Contact POWERbot-E Customer Service

Why should I report an Issue with POWERbot-E?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Samsung Electronics Co., Ltd. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. POWERbot-E APP just helps you to release your hands from housework.

2. You can only control you robot vacuum via app, to get started, go back to docking station or other controls.

1. Otherwise, some suggestions for a new version: 1) a history of the cleaning, like time spend cleaning and the area cleaned; 2) a notification when the robot stop for some problem, like blocked wheels; 3) a way to reset the memory of the robot, but a full reset.To connect your device to this app YOU MUST TAP on the device when it asks you to select device.

2. Please find a solution.The app cannot see my wifi and cannot connect to it properly with no proper error message, so I am not able to set up the vacuum cleaner and I am not able to tell what's wrong.

3. I complete the steps asked in the app, the vacuum cleaner has the wifi signal flashing, but when I put my wifi password, it starts to connect, goes up to 25% and "Connection Failed", with an error 13506.

4. Took me one year to work this out!After the update, the app cannot connect to the robot if the phone and the robot are not using the same wifi network.

5. If I'm out of home and try to connect the robot to start the cleaning remotely, it appears the msg "receiving the robot status" (but it never ends).

6. It's a shame that samsung has such a low quality app.App just keep crashing whenever i open itTerrible app, have to uninstall to reconnect each time and when it does connect, the control screen is blank rendering the app less than useless.

7. After the update, I can't connect the robot if I'm not at the same wifi connection.

8. It's not that hard to go follow the path to the charger is it?TLDR: Head into your router settings (192.168.1.1), enable "Easy Mesh" and set your 2.4Ghz wifi channel to "Automatic".

9. Basically what i do was getting into my router settings (192.168.1.1) and enable Easy Mesh + set my 2.4Ghz wifi channel to "Automatic".

10. I don't know why it needs those permissions, but if you want to vacuum in the woods and save pictures from your powerbot, you can.I simply can't connect to the vacuum cleaner.

11. Also the robot doesn't connect in the smart things app so 'not very smart' as it happens.

1. Fix POWERbot-E Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart POWERbot-E: Restarting the app will resolve most errors.
2. Update the POWERbot-E App. Here is how:
   1. On Android goto PlayStore » Search for "POWERbot-E" » Open POWERbot-E » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for POWERbot-E » click "UPDATE".
3. Clear POWERbot-E app cache: Clearing cached data will force your app to retrieve the latest data directly from POWERbot-E servers.
   1. On Android, goto Settings » Apps » Select "POWERbot-E" » click Storage » click "Clear Cache".
4. Check POWERbot-E app permissions. If any of these permissions required to use your device's features are disenabled, POWERbot-E might not work.
5. Uninstall and reinstall POWERbot-E. If nothing else has worked, completely uninstall POWERbot-E then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing POWERbot-E not working

2. Fix POWERbot-E Server issues & Internet Connection

1. Check network connection: An unstable Internet will make POWERbot-E be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to POWERbot-E not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, POWERbot-E may not be able to connect to the Internet when running in the background.