Contact Smart Tutor Customer Service

Why should I report an Issue with Smart Tutor for SAMSUNG Mobile?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Samsung Electronics Co., Ltd. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Download the "Smart Tutor" from Google play store and install on our Android device. 2.

2. Smart Tutor is an easy, quick and safe means of consulting for Android™ smart phone and tablet series.

3. It can be used to diagnose your device remotely in order to optimize device performance and give functional advice. • Account settings (Samsung/Google™/email/etc. 1.

4. If you want to terminate "Smart Tutor", please tap "Disconnect" menu.

5. Provide remote support from our Android device quickly and easily if we can use 3G/4G or Wi-Fi. 1.

6. Make a phone call to the SAMSUNG Contact center. the phone number of contact center will be displayed. 3.

7. Enter the 6 digits connection code given by a tech expert. 4.

8. Once connected, a tech expert will diagnose your mobile. 5.

9. Don't worry about exposing our private information".

10. "Smart Tutor" works with Android OS(Above Android 2. 3. 2. 3. your operator/Telecom.

1. Looking for a tablet with greater storage.This app is great I was having problems with my pictures when moving files to other folders I called samsung support and they informed me to download this app they were able to completely take control of the phone ( with permission first) which made everything so much easier not only because I had no idea what to look for but also because being so frustrated with everything I'm not sure if I would of been able to stay on the phone with a automated system or having to go into everything myself and explain it to the tech so it was a wonderful experience using this app and I highly recommend it to anyone .

2. If developers are reading then help me if they feelThis app is a most have if you own a Samsung device, because if you are like me and you like to go through your phone and try to figure everything out and the you don't even remember how to put everything back and this and that is not working ,you could put your device back together in minutes and Samsung associates will help you through and you can learn from them at the same time, game changer!This app Let's you connect to a Samsung representative in the event you are having a problem with your phone.

3. It works and has helped me with the encryption on my phone.I'm unable to use it.. every time i tried to connect but has to call on number and they are not replying anything 😡😡 i yried not only one time every day i turned on it but same thing happened.

4. This app enables you to let the Samsung tech to physically control your phone so you know how to do whatever you want to.

5. Very annoying for anyone but especially for those using the phone for business purposes.I contacted Samsung concerning my Flip 3 phone .

6. The representative takes control of your Phone In order to fix your problem This app works great and is totally free.

7. Highly recommend if you own a Samsung phone.

8. I'm not sure if my problem has been fixed yet but I was informed if it wasnt there are other options so samsung can restore everything.

9. Loss of one's control leads to sense of worthlessness and bloating.Lol. The app allowed the technician to remotely fix my phone.

10. Then it asked me to fill out a survey but the phone isn't able to fill out surveys anymore.

11. As soon as the phone connection was lost, remote access stopped.

1. Fix Smart Tutor Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Smart Tutor: Restarting the app will resolve most errors.
2. Update the Smart Tutor App. Here is how:
   1. On Android goto PlayStore » Search for "Smart Tutor" » Open Smart Tutor for SAMSUNG Mobile » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Smart Tutor » click "UPDATE".
3. Clear Smart Tutor for SAMSUNG Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from Smart Tutor servers.
   1. On Android, goto Settings » Apps » Select "Smart Tutor for SAMSUNG Mobile" » click Storage » click "Clear Cache".
4. Check Smart Tutor app permissions. If any of these permissions required to use your device's features are disenabled, Smart Tutor might not work.
5. Uninstall and reinstall Smart Tutor. If nothing else has worked, completely uninstall Smart Tutor then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Smart Tutor not working

2. Fix Smart Tutor Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Smart Tutor be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Smart Tutor not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Smart Tutor may not be able to connect to the Internet when running in the background.