Contact Samsung Accessory Service Customer Service

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1. I'm also running a Samsung Galaxy Watch, Samsung Note Book and Samsung Note 9 and haven't had any problems at all, nor have I noticed any battery issues which seem to be the main problem for other commentators.I bought a Samsung Active 2, which I really love but it's impossible to use it as a "smartwatch".

2. Highly disappointing.The most unstable app on my phone; it keeps taking over the entire Bluetooth connection so that my other Bluetooth device can't connect and when phone calls come in they will only go to the watch, where I can hardly hear them and callers can't hear me.

3. I need to reconnect my watch to my phone manually every day and even when I open the app and try reconnect, it fails several times before it manages to reconnect.After updating, the app forgets that I have my galaxy watch connected to it.

4. The issues are related to not receiving notification on my watch (I receive them only if I access my phone (Huawei P30) ...which is not the smartest way to do it).

5. More still, you have to download at least three Samsung apps for the watch to work properly, four if you want the fitness portion to work.No issues on my OnePlus 7 Pro.

6. When the watch is connected to my phone, my Google Assistant doesn't listen.

7. Shortly after installing this app and setting up my watch, there was a prompt to turn on some sort of "increased data sharing" between the watch and phone.

8. This is really frustrating! I will return the watch because of the app :(Not sure what bug fixes were done but they have successfully stopped my gear fit 2 pro from working over night after an accessory's update over the same night.

9. When i try to change the output to the phone in my phone app, the watch won't release them.

10. The Assistant screen pops up, but doesn't hear my voice at all, even through the watch mic.

11. My kids' cheap knock-off watches from Amazon work far better.I love the watch, very well made.

1. Fix Samsung Accessory Service Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Samsung Accessory Service: Restarting the app will resolve most errors.
2. Update the Samsung Accessory Service App. Here is how:
   1. On Android goto PlayStore » Search for "Samsung Accessory Service" » Open Samsung Accessory Service » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Samsung Accessory Service » click "UPDATE".
3. Clear Samsung Accessory Service app cache: Clearing cached data will force your app to retrieve the latest data directly from Samsung Accessory Service servers.
   1. On Android, goto Settings » Apps » Select "Samsung Accessory Service" » click Storage » click "Clear Cache".
4. Check Samsung Accessory Service app permissions. If any of these permissions required to use your device's features are disenabled, Samsung Accessory Service might not work.
5. Uninstall and reinstall Samsung Accessory Service. If nothing else has worked, completely uninstall Samsung Accessory Service then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Samsung Accessory Service not working

2. Fix Samsung Accessory Service Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Samsung Accessory Service be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Samsung Accessory Service not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Samsung Accessory Service may not be able to connect to the Internet when running in the background.