Published by Samsung Electronics Co., Ltd. on May 8, 2024

Report an issue with Samsung Accessory Service.
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Why should I report an Issue with Samsung Accessory Service?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Samsung Electronics Co., Ltd. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Samsung Accessory Service

1. Samsung Accessory Service provides a stable environment in which you can use a variety features by connecting accessories to your mobile device.

2. Samsung Accessory Service provides the following features for accessories and a mobile device.

3. This service is compatible with various connectivity environments, and it makes using accessories with your mobile device efficient and convenient via manager applications. (e. g.

4. Samsung Accessory Service can be used with the following accessories when connected with a mobile device.

5. The following permission is required for the app service. - Storage : It is required to transfer media files to accessory device.

6. Previously allowed permissions can be reset on Apps menu in device settings after software update.

7. If your system software version is lower than Android 6. 0, please update the software to configure App permissions.

8. Galaxy Wearable, Samsung Camera Manager Inst.

9. If you install or move this application to external storage, it may not work properly.

Samsung Accessory Service Customer Insights

1. I'm also running a Samsung Galaxy Watch, Samsung Note Book and Samsung Note 9 and haven't had any problems at all, nor have I noticed any battery issues which seem to be the main problem for other commentators.I bought a Samsung Active 2, which I really love but it's impossible to use it as a "smartwatch".

2. Highly disappointing.The most unstable app on my phone; it keeps taking over the entire Bluetooth connection so that my other Bluetooth device can't connect and when phone calls come in they will only go to the watch, where I can hardly hear them and callers can't hear me.

3. I need to reconnect my watch to my phone manually every day and even when I open the app and try reconnect, it fails several times before it manages to reconnect.After updating, the app forgets that I have my galaxy watch connected to it.

4. The issues are related to not receiving notification on my watch (I receive them only if I access my phone (Huawei P30) ...which is not the smartest way to do it).

5. More still, you have to download at least three Samsung apps for the watch to work properly, four if you want the fitness portion to work.No issues on my OnePlus 7 Pro.

6. When the watch is connected to my phone, my Google Assistant doesn't listen.

7. Shortly after installing this app and setting up my watch, there was a prompt to turn on some sort of "increased data sharing" between the watch and phone.

8. This is really frustrating! I will return the watch because of the app :(Not sure what bug fixes were done but they have successfully stopped my gear fit 2 pro from working over night after an accessory's update over the same night.

9. When i try to change the output to the phone in my phone app, the watch won't release them.

10. The Assistant screen pops up, but doesn't hear my voice at all, even through the watch mic.

11. My kids' cheap knock-off watches from Amazon work far better.I love the watch, very well made.

Steps to Troubleshoot & Fix Samsung Accessory Service Issues

1. Fix Samsung Accessory Service Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Samsung Accessory Service: Restarting the app will resolve most errors.
  2. Update the Samsung Accessory Service App. Here is how:
    1. On Android goto PlayStore » Search for "Samsung Accessory Service" » Open Samsung Accessory Service » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Samsung Accessory Service » click "UPDATE".
  3. Clear Samsung Accessory Service app cache: Clearing cached data will force your app to retrieve the latest data directly from Samsung Accessory Service servers.
    1. On Android, goto Settings » Apps » Select "Samsung Accessory Service" » click Storage » click "Clear Cache".
  4. Check Samsung Accessory Service app permissions. If any of these permissions required to use your device's features are disenabled, Samsung Accessory Service might not work.
  5. Uninstall and reinstall Samsung Accessory Service. If nothing else has worked, completely uninstall Samsung Accessory Service then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Samsung Accessory Service not working


2. Fix Samsung Accessory Service Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Samsung Accessory Service be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Samsung Accessory Service not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Samsung Accessory Service may not be able to connect to the Internet when running in the background.

Reported Issues