Published by Salesforce.com, inc. on Nov 19, 2024

Table of Contents:

  1. Delete via Email
  2. Delete on iphone
  3. Delete on android


Reading time: 47 seconds



Data Sales collects from your device

  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. take pictures and videos
  4. view network connections
  5. full network access
  6. run at startup
  7. use accounts on the device
  8. control vibration
  9. prevent device from sleeping
  10. receive data from Internet


1. Delete Sales Account through Email

There are 2 methods to get your data (and account) deleted by Salesforce Authenticator:

  1. Under GDPR: EU/UK Residents have the right to ask (via email), an organization that holds data about them to delete it. This is known as the ‘right to erasure’. Organizations have one month to respond to the request.

  2. Under CCPA: California residents have the right to request that a company delete the data/personal information it has on them. A failure to comply with this will result in a fine of upto $7,500.

delete Salesforce Authenticator account remove Salesforce Authenticator account


Now you understand what the Law says, Send your Request directly to Sales using the form below:




Email Support directly



Chat with our AppContacter AI Support


Alternatively, you can follow these steps below to get Sales to delete your account/data:


  1. To delete your Sales account, contact Sales via email and provide the reasons for your request.
  2. Mention the law under which you make your request (GDPR or CCPA).
  3. Notify Sales of the penalty for non-compliance - A $7,500 fine under CCPA and 4% of annual turnover under GDPR.
  4. Send the email to authenticator-feedback@redacted... Login to see email.



2. How to Delete Sales on Iphone

  1. On iphone, Goto "Settings "
  2. Click on "General" » "Iphone Storage".
  3. Select the app, and click "Delete Salesforce Authenticator".


3. Delete Sales on Android phone

  1. Go to your Android phone Settings.
  2. Click on "Apps & Games".
  3. Select "Salesforce Authenticator" and Click "Uninstall".



12 details about Sales app

how to delete Salesforce Authenticator delete Salesforce Authenticator guide

1. For even more convenience, Salesforce Authenticator can use your mobile device’s location services to automatically approve account activity that you trust.

2. If you enable location-based automation in Salesforce Authenticator, location data is stored securely on your mobile device and not in the cloud.

3. By minimizing the frequency of location updates, Salesforce Authenticator conserves your mobile device’s battery life.

4. Rather than getting precise location updates, Salesforce Authenticator only receives updates when you enter or leave the approximate area, or “geofence,” of a location that you trust.

5. Salesforce Authenticator adds an extra layer of security for your online accounts with multi-factor authentication (also known as two-factor authentication).

6. With Salesforce Authenticator, you use your mobile device to verify your identity when logging in to your account or performing critical actions.

7. Use Salesforce Authenticator to secure all your online accounts that support time-based one-time passwords (TOTP).

8. Any service that allows multi-factor authentication using an “Authenticator app” is compatible with Salesforce Authenticator.

9. Learn more about how the app uses location data in Salesforce Help.

10. To reduce battery usage even more, you can turn off location services and stop automating your activity.

11. You can delete all location data from your device or turn off location services at any time.

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