Contact Sales Customer Service

Why should I report an Issue with Salesforce?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Salesforce.com, inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Access the power of the world’s #1 CRM platform from the palm of your hands and transform your business with real-time data and mobile-tailored Lightning apps. quickly access and update critical business data from anywhere.

2. Stay even more protected and compliant with granular security policies enabled by your business using Enhanced Mobile App Security and Compliance.

3. With custom push notifications tailored to your workflows, you can receive updates about your business data the moment they happen — powered by Notification Builder.

4. Built-in, enterprise-grade, app security protects your data in transit and on device while using the world’s most trusted cloud platform.

5. Run your business from your phone or tablet with the Salesforce mobile app.

6. Install Salesforce Mobile to start running your business on your phone or tablet today!

1. What's worse is that if you want to use the regular browser version on your phone (because it's the only one that works) you have to endure constant work flow crashing advertisements from Salesforce demanding that you download the app.Salesforce used to work perfectly for me, but the last update ruined it for me.

2. It's absurd that a company this size can't get it's act together and provide a working movile app.After the last update, the option to return to the main menu or to other submenus after accepting an appointment has disappeared.

3. This is preventing me from doing my remote work, so a complete failure of the service.I enjoy the interface between the phone app and the computer.

4. Would be helpful when using "Chatter" to have a drop down menu with different keywords that would work for easier search of a particular chat.

5. SF cares very little about the end user and their experience.I use the Salesforce app during tradeshows & conferences to take real-time notes and look up accounts and contacts - it's a great tool.

6. If you enjoy wasting time on glitchy apps that don't work well, this is your app.I've tried multiple times to install this app.

7. Considering the scope of the phone app it has times where it takes a while to load the maps or to upload information into your leads.

8. Also, would be nice to add multiple pictures into 1 "Chatter" post without having to make a slideshow.Not functional - the app worked for a while but then kept freezing on account/contact/opportunity pages.

9. All of a sudden it requires an authenticator app to log in, which is common for apps like this, but a heads up would have been convenient considering I logged in this morning and for the past couple months without it.

10. Even though it's easy to follow the routes you create, the app falls short by not being able to view leads that aren't on your route.

11. Could be a lot better.Used this on my work phone.

1. Fix Sales Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Sales: Restarting the app will resolve most errors.
2. Update the Sales App. Here is how:
   1. On Android goto PlayStore » Search for "Sales" » Open Salesforce » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Sales » click "UPDATE".
3. Clear Salesforce app cache: Clearing cached data will force your app to retrieve the latest data directly from Sales servers.
   1. On Android, goto Settings » Apps » Select "Salesforce" » click Storage » click "Clear Cache".
4. Check Sales app permissions. If any of these permissions required to use your device's features are disenabled, Sales might not work.
5. Uninstall and reinstall Sales. If nothing else has worked, completely uninstall Sales then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Sales not working

2. Fix Sales Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Sales be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Sales not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Sales may not be able to connect to the Internet when running in the background.