Published by Salesforce.com, inc.

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Why should I report an Issue with SalesforceA?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Salesforce.com, inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Sales Customer Insights

1. An app for admins is something I want badly but this doesn't cut it yet, so please add to it.I mean it TECHNICALLY does the thing... Yeah it lets me see users and do some very rudimentary things like password resets, locking, freezing....that's about it.

2. You can't even make that effort, SF? Small, yes, but half-assed nonetheless.Nothing fancy, but it was a great way to reset passwords or freeze users when you're on the go and the situation arrises.

3. I'm on Google Pixel 5 with Android 12It would be nice if I could actually log in and see what the app can do, but considering that nothing happens when you tap on "Sign In", I'll just leave the 1 star for now.

4. Why can't they just integrate the functionality into the mobile app? Salesforce is obviously not supporting this anymore.App immediately crashes after launching.

5. Only wanted it to reset passwords on the fly, but can't get there because of the crashing issue.Not quite sure what the point of it is.

6. The app was never very good, but it always served the purpose of having a quick way to reset passwords.

7. Now, with Android 12 on a Pixel 4XL, the app just crashes.

8. Hopefully, the devs will fix this soonApp seems to stop working or crashing as soon as I allow permissions.

9. I was able to change server, I enter my username / password, but after that the app closes.

10. It crashes immediately.No longer opens Sadly, the app crashes at opening after entering credentials.

11. But the thing that really gets my goat is that the interface for login looks like it's from Android 2.3. That's really really sad.

Steps to Troubleshoot & Fix Sales Issues

1. Fix Sales Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Sales: Restarting the app will resolve most errors.
  2. Update the Sales App. Here is how:
    1. On Android goto PlayStore » Search for "Sales" » Open SalesforceA » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Sales » click "UPDATE".
  3. Clear SalesforceA app cache: Clearing cached data will force your app to retrieve the latest data directly from Sales servers.
    1. On Android, goto Settings » Apps » Select "SalesforceA" » click Storage » click "Clear Cache".
  4. Check Sales app permissions. If any of these permissions required to use your device's features are disenabled, Sales might not work.
  5. Uninstall and reinstall Sales. If nothing else has worked, completely uninstall Sales then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Sales not working


2. Fix Sales Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Sales be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Sales not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Sales may not be able to connect to the Internet when running in the background.

Reported Issues

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