Contact OnTheClock Employee Time Clock Customer Service

Why should I report an Issue with OnTheClock Employee Time Clock?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of OnTheClock.com, LLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. We spend less than 15 minutes a week figuring and writing paychecks". • PTO Tracking - Easily manage your team's paid time off, ensuring accuracy and transparency. • Job and Project Costing - Keep track of project costs and allocate resources efficiently. • Employee Shift Scheduling - Plan, organize, and assign shifts with just a few clicks. • Timecard Editing - Managers can easily edit timecards and add hours when needed. • Overtime Calculation - Automatically calculate overtime pay to ensure compliance with labor laws. • Geo-Fencing & GPS - Know who and where your employees are punching in and out. • IP and Device Restrictions - Prevent buddy punching by limiting clock-ins to approved devices. • Biometric/Fingerprint Option - Enhance security with biometric authentication for clocking in and out. • Payroll Integration - Seamlessly integrate with popular payroll providers for a smooth payroll process. • Automation, Paid Breaks, and Reminders - Set up automated processes to save time and effort. • Automatic Break Deduction Options - Customize break deduction rules to suit your company policies. • Tips, Bonuses, and Commissions - Easily record and manage additional employee earnings. • Group Punch Option - Allow quick punching for employees using a single device. • Department Assignment - Organize your workforce by assigning employees to specific departments. • Flexible Pay Periods - Align pay periods with weekly, bi-weekly, monthly, or semi-monthly options. • Messaging - Keep your team connected and informed through our in-app messaging feature. • Surveys - Gather valuable feedback from your employees to improve company processes. • Employee Check-In - Monitor and manage employee attendance with a quick and easy check-in process.

2. OnTheClock is designed to simplify your employee time tracking process and make managing your team a breeze.

3. Our top-notch Customer Service Team is always happy to assist you with your employee time clock needs.

4. Welcome to OnTheClock, the ultimate time tracking app for small businesses.

5. Did we mention our excellent customer support is based in the United States? Why choose OnTheClock? ⭐⭐⭐⭐⭐ "OTC simply rocks!

6. Our service is constantly monitored for issues or failures by a third-party monitoring service, ensuring a seamless experience for you and your team.

7. Join our free training webinars that will walk you through every step of setting up your account to fit your company's unique requirements.

8. The platform is super easy to use and accessible from anywhere in the world". ⭐⭐⭐⭐⭐ "On the Clock is ideal for even small businesses!

9. All sensitive information is encrypted at the database level, and our servers feature biometric locks for added security.

10. OnTheClock has a demonstrated 99. 999% uptime, meaning less than 5 minutes of downtime per year.

11. We take data security seriously at OnTheClock.

1. Personally, I think this is an all around 5 star app... keep up the good work!Good UI, good app, even more great features online, good prices, even good support! There are very few businesses that I can check all those boxes on.

2. LOVE IT! Very happy!They are super friendly and helpful at On the clock, if you have issues they are willing to work with you to resolve any problems.

3. And for what little money it cost to have this and no more paper time sheets that are not filled out on pay day.. Time saver... direct accountant access is awesome too.This app is very convenient for employees to use at multiple job locations.

4. In the very rare instance I've run into a problem, I've been easily able to reach someone by phone and take care of it quickly.)This app is beyond great.

5. I like that I can leave notes, when I punch, and that I can see the running /accumulated time of my work day.

6. As admin, this has saved me hours in making phone calls and sending texts to find out where and when employees are working at different jobs.

7. For starters, when you search for the app in the Play Store, a bunch of clock apps appear in the list; you really have to hunt for this one because they unwisely chose to include the word "clock" in the name.

8. The app has helped me track time for those requiring me to do so... and in the process I'm seeing what great features the app has when I get more staff/coworkers.

9. As admin, I can make changes, add time, or check from MY phone where people are, and if they are still at a job site or not.

10. It allows messages to be left for each punch to help explain what is going on during the work period.

11. I've been using this service for my business for years and it's been great, no issues.

1. Fix OnTheClock Employee Time Clock Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart OnTheClock Employee Time Clock: Restarting the app will resolve most errors.
2. Update the OnTheClock Employee Time Clock App. Here is how:
   1. On Android goto PlayStore » Search for "OnTheClock Employee Time Clock" » Open OnTheClock Employee Time Clock » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for OnTheClock Employee Time Clock » click "UPDATE".
3. Clear OnTheClock Employee Time Clock app cache: Clearing cached data will force your app to retrieve the latest data directly from OnTheClock Employee Time Clock servers.
   1. On Android, goto Settings » Apps » Select "OnTheClock Employee Time Clock" » click Storage » click "Clear Cache".
4. Check OnTheClock Employee Time Clock app permissions. If any of these permissions required to use your device's features are disenabled, OnTheClock Employee Time Clock might not work.
5. Uninstall and reinstall OnTheClock Employee Time Clock. If nothing else has worked, completely uninstall OnTheClock Employee Time Clock then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing OnTheClock Employee Time Clock not working

2. Fix OnTheClock Employee Time Clock Server issues & Internet Connection

1. Check network connection: An unstable Internet will make OnTheClock Employee Time Clock be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to OnTheClock Employee Time Clock not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, OnTheClock Employee Time Clock may not be able to connect to the Internet when running in the background.