Published by Identity Guard

Report an issue with Identity Guard Classic.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with Identity Guard Classic?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Identity Guard to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Identity Guard Classic Customer Insights

1. Of course I don't have an account I tried to go home there's no home there was no place to let me register now I have to uninstall it and I'm skeptical about installing it again but I'll leave it on long enough to see if I get a response from the app writersIt really workes great a must have for office computter,games ,all your needs all in one place.and protects ,against ads right in the middle of my resouses.and it protected against a lot of nussnts as wll.fixs bugs ,well as keekesyour finger prints good and cleancontrols are not working pone has to many pop ups.

2. whatdo i do yo find a suloution?Good to be able to check your credit anytime for changes or bad informationSo wonderful i feel so relaxed and worry free when i use this app.

3. They are so good.Informative way of continueing security thru your transition to the internet web, net.This app opens up like you're already a member and will not let you create a user name and password.

4. Don't waste your time downloading!No set up window to login fromIt Doesn't Tell You that it's not Free.

5. I just installed this app it opens directly to put in your username and password.

Steps to Troubleshoot & Fix Identity Guard Classic Issues

1. Fix Identity Guard Classic Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Identity Guard Classic: Restarting the app will resolve most errors.
  2. Update the Identity Guard Classic App. Here is how:
    1. On Android goto PlayStore » Search for "Identity Guard Classic" » Open Identity Guard Classic » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Identity Guard Classic » click "UPDATE".
  3. Clear Identity Guard Classic app cache: Clearing cached data will force your app to retrieve the latest data directly from Identity Guard Classic servers.
    1. On Android, goto Settings » Apps » Select "Identity Guard Classic" » click Storage » click "Clear Cache".
  4. Check Identity Guard Classic app permissions. If any of these permissions required to use your device's features are disenabled, Identity Guard Classic might not work.
  5. Uninstall and reinstall Identity Guard Classic. If nothing else has worked, completely uninstall Identity Guard Classic then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Identity Guard Classic not working


2. Fix Identity Guard Classic Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Identity Guard Classic be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Identity Guard Classic not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Identity Guard Classic may not be able to connect to the Internet when running in the background.

Reported Issues