Contact Link Customer Service

Why should I report an Issue with Link: Connect Your Boat?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Navico GoFree to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Link lets you select any Wi-Fi enabled display on board, duplicates the screen in real-time on your mobile device, and puts control of most display functions at your fingertips.

2. The Link app is compatible with Simrad NSS evo3, NSS evo2, NSO evo2, and GO series displays; Lowrance HDS Carbon, HDS Gen3, HDS Gen2 Touch, and Elite Ti fishfinder/chartplotters; and B&G Zeus³, Zeus², and Vulcan sailing chartplotters.

3. The Link app gives you remote control of Wi-Fi enabled Simrad, Lowrance, or B&G multifunction displays from your smartphone or tablet.

4. Link also gives you the ability to wirelessly back up and restore waypoints, routes, tracks, and display settings directly to your mobile device.

5. With Link, you’re constantly connected to your boat’s key systems from anywhere on board – making it easier to plan trips, fish, sail, handle maintenance, and otherwise make the best of your time on the water.

6. Work with charts, sonar, and radar, control your on-board entertainment system, view data from connected engines and instruments, and much more.

7. To enable the Link app, a free software update may be required for your display.

8. Link is designed to work with Android devices running Android 4. 4 or above.

9. This makes it easier than ever to protect your valuable boating data against loss or theft, and to keep your backups up-to-date with zero hassle.

10. Displays without built-in Wi-Fi require an additional WiFi-1 module.

11. Should you experience issues with the Link app, we would recommend that you download the Simrad, Lowrance, or B&G apps which benefit from the latest upgrades.

1. Secondly, the resolution seems to be locked to the same as that of the chartplotter, but this is understandable really, and my Vulcan is still nevertheless easier to read and clearer using my 10" tablet than it is with its own 7" screen.After many hours I have finally managed to get it to work on Android 9 phone (probably 8 as well).

2. When working, the app controls the plotter very well and provides an accurate mirroring of the plotter's screen.This app is completely unusable on many different Android devices (Samsung A11, Acer B3-A40, Samsung S7, S8, and BLU R1HD) I have tried, displaying a green bar at right side of screen, and ghost images on the rest of the display mirroring my Vulcan 9.

3. Trying to get the Link Connect Your Boat app to sync up with the Lowrance unit by clicking the (Remote) icon would not connect and kept giving me several different error messages.

4. Love this app!!10-05-20 Downloaded the Link Connect Your Boat app to use my older PAD2 model MC764LL/A running ISO version 9.3.6 to mirror the screen on my Lowrance HDS7Gen3 Chartplotter.

5. The speed of the wireless connection from my B&G Vulcan 7 plotter was acceptable, and even though it sits inside a steel pilothouse, I was able to not only replicate the screen on the tablet out on deck, but I had full remote control, including the ability to turn the plotter off.

6. Its essential purpose is to provide an importation link to allow a phone or tablet to transfer routs, tracks, and waypoints into a chart plotter like Simrad.

7. This app does not fully support Navionics because you cannot import tracks from a phone or tablet using Navionics.

8. I wish I'd just returned the gear while I still could.I bought a Lowrance MFD so I could mirror the screen to a tablet so I can monitor depth.

9. On the Left Panel is has an Icon (Add Devices Manually) on my screen is displayed (Ad...ually) which stood for (Add Devices Manually) 1: I clicked on that icon which displayed another screen.

10. Duplicates my Lowrance HDS9 locator screen and I can change screens and navigate through menus, etc., right from my phone.

11. Answer: If I received an error message I would return to the app screen that displayed the (Remote Control) icon.

1. Fix Link Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Link: Restarting the app will resolve most errors.
2. Update the Link App. Here is how:
   1. On Android goto PlayStore » Search for "Link" » Open Link: Connect Your Boat » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Link » click "UPDATE".
3. Clear Link: Connect Your Boat app cache: Clearing cached data will force your app to retrieve the latest data directly from Link servers.
   1. On Android, goto Settings » Apps » Select "Link: Connect Your Boat" » click Storage » click "Clear Cache".
4. Check Link app permissions. If any of these permissions required to use your device's features are disenabled, Link might not work.
5. Uninstall and reinstall Link. If nothing else has worked, completely uninstall Link then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Link not working

2. Fix Link Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Link be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Link not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Link may not be able to connect to the Internet when running in the background.