Contact MyTranslink Customer Service

Why should I report an Issue with MyTranslink?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Department of Transport and Main Roads Queensland to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Travellers and commuters can intuitively plan with real-time public transport information whether travelling by bus, train, ferry or tram. - Our app also makes it easier to personalise travel information and favourite frequently used stops.

2. The official MyTranslink app is the perfect Queensland travel companion.

3. For more information, please visit translink. com. au/myTranslink.

4. For the MyTranslink app conditions of use, please visit translink. com. au/myTranslink/conditions-of-use.

5. Note: prolonged use of GPS features can affect phone battery life and data usage.

1. The previous version was more reliable than this recent update.I uninstalled app because it wouldn't load anything and kept getting an error message, reinstalled it and now it errors on the registration screen making it impossible to use.It is a great app that helps me find my route throughout Brisbane's public transit system, however the app's a little laggy, and has a few minor issues, such as not saving the setting of deselecting school busses.

2. Where the rest of the app is slow, if functional, the incredibly poor tracking and prediction of buses makes it unreliable at best for determining the fastest/ most timely route to a given destination.Bus times don't load properly after the update and no notifications for service updates for missed, late or cancelled buses.

3. Users are now forced to click on a specific stop to bring up the timetable, which is now squashed into a tiny bar at the bottom displaying only one service at a time, and which cannot be expanded.

4. Going back into the app after entering a route in the Journey Planner will constantly ask for depart/arrive time.

5. Selecting a Journey route or Timetable will always show a map causing it for slower load times.

6. Why would a user need most of their display to be taken up with a map, when the most important information for them is the bus schedule? It makes no sense.Whoever designed the bar chart looking journey results obviously has never had to use this app themselves.

7. The current way I have to navigate to the information I want (bus arrival times) is frustratingly inefficient.The latest update reduces the usability of the app.

8. Multiple times I have been left at a stop for 20+ minutes for bus marked as being "1 minute" away.

9. Please fix this.The bus tracking works most of the time and it's something I rely on all the time.

10. As a Wheelchair user, this sucks.The last few updates may have changed how the app looks but it's done nothing in terms of if it actually works.

11. It is kinda annoying having to deselect this setting all the time.

1. Fix MyTranslink Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart MyTranslink: Restarting the app will resolve most errors.
2. Update the MyTranslink App. Here is how:
   1. On Android goto PlayStore » Search for "MyTranslink" » Open MyTranslink » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MyTranslink » click "UPDATE".
3. Clear MyTranslink app cache: Clearing cached data will force your app to retrieve the latest data directly from MyTranslink servers.
   1. On Android, goto Settings » Apps » Select "MyTranslink" » click Storage » click "Clear Cache".
4. Check MyTranslink app permissions. If any of these permissions required to use your device's features are disenabled, MyTranslink might not work.
5. Uninstall and reinstall MyTranslink. If nothing else has worked, completely uninstall MyTranslink then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing MyTranslink not working

2. Fix MyTranslink Server issues & Internet Connection

1. Check network connection: An unstable Internet will make MyTranslink be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to MyTranslink not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, MyTranslink may not be able to connect to the Internet when running in the background.