Contact Maplocs Customer Service

Why should I report an Issue with Maplocs: Bike Route Planner?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Pedal Rhythm to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. It's s a bug that the app simply don't trace the route where clearly there is a wide road, choosing an intricate and dangerous unrideable maze.The background map never loads, it's just a blank background... I've switched between the various maps in settings and the background never loads, always stays blank.Update - I had previously given a very low rating.

2. 1) test a 5km and 15km ride and for both, it create a maze route through many turns, narrow road and alleyway, compare to very straightforward route through the 4 way lane main road from google maps.

3. 2) if you export route from google maps, the elevation does not showing.

4. Easy to use and very helpful when you want to avoid certain streets or to deviate from the normal route variations that google maps provide.

5. It will be magical, if this app can combine a route created by google maps, and the elevation is showing.

6. All the nav apps listed either cannot properly read the file (even exported gpx) or try to "optimize" it and do their own route plan, negating the good work this app does.

7. Some of your 'route planning competitors' also have this so I think the devs could squeeze this little feature in.I would like to be able to go back and correct an address error without having to delete the entry and everything afterwards in order to keep the correct numberingorder.

8. I like cycling in mountain areas and this application makes it possible to check the elevation along the route, and modify the points to get the desired distance and elevation.

9. The route you map will open in google maps and can be saved there.

10. I will gladly continue to pay for the premium features as they are totally worth it, especially the weather along the route and hills on a route features.

11. Instead, we have found some things purely by accident.Great for drawing maps but must export for navigation, which would be fine if it played well with other apps.

1. Fix Maplocs Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Maplocs: Restarting the app will resolve most errors.
2. Update the Maplocs App. Here is how:
   1. On Android goto PlayStore » Search for "Maplocs" » Open Maplocs: Bike Route Planner » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Maplocs » click "UPDATE".
3. Clear Maplocs: Bike Route Planner app cache: Clearing cached data will force your app to retrieve the latest data directly from Maplocs servers.
   1. On Android, goto Settings » Apps » Select "Maplocs: Bike Route Planner" » click Storage » click "Clear Cache".
4. Check Maplocs app permissions. If any of these permissions required to use your device's features are disenabled, Maplocs might not work.
5. Uninstall and reinstall Maplocs. If nothing else has worked, completely uninstall Maplocs then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Maplocs not working

2. Fix Maplocs Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Maplocs be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Maplocs not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Maplocs may not be able to connect to the Internet when running in the background.