Contact My Drone Hub Customer Service

Why should I report an Issue with My Drone Hub?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of UAE General Civil Aviation Authority to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. ‘My Drone Hub’ is an all-in-one app developed by GCAA for the users of UAS/RPAS /Drone in UAE in order to inform and assist them using their Drones in compliance with the aviation safety regulations.

1. GCAA should pay attention to their App designerGlad to see this amazing application, very impressive initiative, app is very easy to use.

2. Additional features that I would like to see in this app: to Manually move my location marker to pi point and check if the Drone can be flown at that location.

3. updating me with real time notifications/messages sending by the authority。IMPRESSIVE IMPRESSIVE IMPRESSIVE。I'm impressed by the quality of this application(other government apps must be jealous!).

4. For instance, Al Qudra Lakes" is reflected within the app as "Allowed zone", however the list of the restrictions on banner right at the entrance says the opposite.No need to install it if you don't have Emirates ID ( Arab ).

5. Wish it was more integrated with Google Maps for an easier fly-zone searchThabks for the application however when i open the map there seems to be a dimmed dialog box which I cant dismiss.

6. This app is perfect for all Hobbyist's like us to stay in the correct side of the law by helping us identify the areas where we can fly the drone and enjoy the hobby that we like.

7. Second it would be better if there was a recommended section to show locations which are recommended to fly the drone.App is useless as none of the function work.

8. When opening fly zone map, its fully zoomed out and no details visible, zooming in doesn't work and basically the whole app freezes so you have to restart it.

9. Thanks GCAA for this incredible app.Great app and initiative, however the areas seem not updated or not synced.

10. Good work by developers .this app is easy to use and easy to download.

11. Searching in flyzone is so much interesting and amazing .Map satellite images are fantastic.

1. Fix My Drone Hub Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart My Drone Hub: Restarting the app will resolve most errors.
2. Update the My Drone Hub App. Here is how:
   1. On Android goto PlayStore » Search for "My Drone Hub" » Open My Drone Hub » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for My Drone Hub » click "UPDATE".
3. Clear My Drone Hub app cache: Clearing cached data will force your app to retrieve the latest data directly from My Drone Hub servers.
   1. On Android, goto Settings » Apps » Select "My Drone Hub" » click Storage » click "Clear Cache".
4. Check My Drone Hub app permissions. If any of these permissions required to use your device's features are disenabled, My Drone Hub might not work.
5. Uninstall and reinstall My Drone Hub. If nothing else has worked, completely uninstall My Drone Hub then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing My Drone Hub not working

2. Fix My Drone Hub Server issues & Internet Connection

1. Check network connection: An unstable Internet will make My Drone Hub be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to My Drone Hub not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, My Drone Hub may not be able to connect to the Internet when running in the background.