Contact 99 Customer Service

Why chat with our AI 99 Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of 99.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. After lot of messaging with Customer care the issue didn't get resolved and at the end I had to pay the already paid money.I had an issue with my trip.

2. Cancelation and refund are easy and quick, but sometimes, driver after driver cancel the trip and you end up waiting a lot.

3. App requires a CPF (Brazilians only) or a credit card (non Brazilians), but the app always freezes and says the server is too busy when I try to add mine to my profile.

4. I can't even bring my shopping packages safety.The app asks your facial recognition everytime on the name of security, where other similar apps never ask you the same.

5. Randomly doesn't accept credit cards (even though it accepted the card before and will again after) so you have to use cash.App is OK.

6. If you can manage to get a ride, it works pretty well, from what I remember, although it could still improve.I miss the feature to choose the car type.

7. Can't use the app anymore and neither the chat or reclameaqui will give me any further explanation.Often has lower prices, but that's pointless since it never works anymore.

8. This has happened repeatedly and without exception over a period of months.Some of the addresses for businesses you choose aren't correct and the app is very finicky.

9. The previous ride driver was mischievous and informed the app that I didn't pay him.

10. Uber works just fine.I've been blocked as a passenger for no reason whatsoever.

11. Paypal and credit card does not work.

1. Fix 99 Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart 99: Restarting the app will resolve most errors.
2. Update the 99 App. Here is how:
   1. On Android goto PlayStore » Search for "99" » Open 99 - Private Driver and Taxi » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for 99 » click "UPDATE".
3. Clear 99 - Private Driver and Taxi app cache: Clearing cached data will force your app to retrieve the latest data directly from 99 servers.
   1. On Android, goto Settings » Apps » Select "99 - Private Driver and Taxi" » click Storage » click "Clear Cache".
4. Check 99 app permissions. If any of these permissions required to use your device's features are disenabled, 99 might not work.
5. Uninstall and reinstall 99. If nothing else has worked, completely uninstall 99 then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing 99 not working

2. Fix 99 Server issues & Internet Connection

1. Check network connection: An unstable Internet will make 99 be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to 99 not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, 99 may not be able to connect to the Internet when running in the background.