Published by 99 Tecnologia LTDA on Mar 7, 2024

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Why should I report an Issue with 99 - Private Driver and Taxi?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of 99 Tecnologia LTDA to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About 99 - Private Driver and Taxi

1. Enjoy amazing discounts on your rides and discover all the new facets our service has to offer.

2. And with our newest feature, you can also track your POP ride's price in real time during your ride! 99's coupons are smart!

3. Cars with private drivers, taxis or rides billed to your company through our corporate vouchers.

4. Just open the app, choose your destination and you're done! 99 has the best technology in the world to find the right driver for you, and in minutes a car will arrive at your doorstep.

5. Also, talk for free with the driver, by text or audio, using the new feature chat within the app.

6. To enjoy our fantastic discounts, you must register a card or PayPal account in the app.

7. With few taps, you can request a car or taxi and also decide how you pay for it, whether it's with cash or straight in the app, where you'll have access to exclusive promotions!

8. The cars are comfortable and inspected, and of course, we keep a close eye on the passengers' ratings.

9. They rely on in-person and online training to ensure all the safety and comfort you deserve.

10. Our service is the most cost saving option in the city.

11. That reminds us: don't forget to rate your last ride!

99 Customer Insights

1. After lot of messaging with Customer care the issue didn't get resolved and at the end I had to pay the already paid money.I had an issue with my trip.

2. Cancelation and refund are easy and quick, but sometimes, driver after driver cancel the trip and you end up waiting a lot.

3. App requires a CPF (Brazilians only) or a credit card (non Brazilians), but the app always freezes and says the server is too busy when I try to add mine to my profile.

4. I can't even bring my shopping packages safety.The app asks your facial recognition everytime on the name of security, where other similar apps never ask you the same.

5. Randomly doesn't accept credit cards (even though it accepted the card before and will again after) so you have to use cash.App is OK.

6. If you can manage to get a ride, it works pretty well, from what I remember, although it could still improve.I miss the feature to choose the car type.

7. Can't use the app anymore and neither the chat or reclameaqui will give me any further explanation.Often has lower prices, but that's pointless since it never works anymore.

8. This has happened repeatedly and without exception over a period of months.Some of the addresses for businesses you choose aren't correct and the app is very finicky.

9. The previous ride driver was mischievous and informed the app that I didn't pay him.

10. Uber works just fine.I've been blocked as a passenger for no reason whatsoever.

11. Paypal and credit card does not work.

Steps to Troubleshoot & Fix 99 Issues

1. Fix 99 Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart 99: Restarting the app will resolve most errors.
  2. Update the 99 App. Here is how:
    1. On Android goto PlayStore » Search for "99" » Open 99 - Private Driver and Taxi » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for 99 » click "UPDATE".
  3. Clear 99 - Private Driver and Taxi app cache: Clearing cached data will force your app to retrieve the latest data directly from 99 servers.
    1. On Android, goto Settings » Apps » Select "99 - Private Driver and Taxi" » click Storage » click "Clear Cache".
  4. Check 99 app permissions. If any of these permissions required to use your device's features are disenabled, 99 might not work.
  5. Uninstall and reinstall 99. If nothing else has worked, completely uninstall 99 then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing 99 not working


2. Fix 99 Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make 99 be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to 99 not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, 99 may not be able to connect to the Internet when running in the background.

Reported Issues