Contact Bolt Customer Service

Why should I report an Issue with Bolt: Request a Ride?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Bolt Technology to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. This also notifies our dedicated safety team, who will make an immediate welfare call. • Audio trip recording: Allows riders to trigger an in-app audio recording if they ever feel uncomfortable during a ride. • Private phone details: When a rider makes a call via our app, the caller’s phone number remains hidden. *We're dedicated to fostering greener cities, which is why we're continually looking to increase our lineup of electric and hybrid cars in our car-sharing offering, Bolt Drive.

2. Use your smartphone to order a ride, get picked up by a nearby driver, and enjoy a low-cost trip to your destination. • You can pay inside the app (Credit/Debit/Apple Pay). 3. • Emergency assist: Riders can quickly and discreetly alert an emergency response team with our in-app Emergency Assist button.

3. Bolt is available in 50 countries and 600+ cities around the world. *Bolt car and scooter rental options differ by location.

4. We're doing this by bringing fast, reliable, and affordable forms of transport to millions of people around the world, while also helping millions of drivers support their families.

5. You can also rent Bolt scooters and electric bikes via the app.

6. The next time you need a ride, take a Bolt!

7. Earn money driving with the Bolt Driver app.

8. Our mission is to make cities for people, not cars.

9. Check the app for availability in your city.

10. Follow us on social media for updates, discounts and offers!

1. I've tried reinstalling the app, clearing the cache, disabling my VPN, using data instead of WiFi, enabling location, and had multiple emails back and forth with support, but have been completely unable to log in.Some "genius" at bolt decided that it's a good idea to blast to customers messages about discounts regardless of what time it is for the recipient.

2. No one actually listens.Weird stuff, if the driver waits for you 2+ minutes you are taxed additionally, but if I wait for the driver for 10 minutes in a context where the app shows 2 min left throughout the entire time, that's fine.

3. I won't use it.Cars usually don't arrive at your exact location but the app would say car arrived and started ticking the clock that u have 2 minutes free wait time when the car is like 1 block away.

4. If they change the pick up time then they should lower the price because you have to wait longer, even 20 minutes longer, even if the initial time to pick up would be just 2 minutes.

5. And too expensive for just a few minutes of usage.Good drivers overall, but customer support has become really bad in the last few months.

6. It gets frustrating with the long list, also when ever a driver temporarily uses a different car due to any reason - can Bolt have a function that specifies that the driver's details will be updated as it is Bolt's responsibility to inform us of such for our safety.

7. Previously I'd get support within a few minutes if there was an issue with my ride, but now it's really slow.

8. Although I have explained the issue in SO much detail and provided a screenshot every single time, support were absolutely useless.

9. I think they do it on purpose to charge more on wait time, not ethical or professional.Unable to create an account.

10. The problem that I encountered was after booking a ride the driver contacted me & told me that the ride would be double the amount shown by the app.

11. Also the driver has the ability to say he arrived prior to reaching my exact location.

1. Fix Bolt Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Bolt: Restarting the app will resolve most errors.
2. Update the Bolt App. Here is how:
   1. On Android goto PlayStore » Search for "Bolt" » Open Bolt: Request a Ride » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Bolt » click "UPDATE".
3. Clear Bolt: Request a Ride app cache: Clearing cached data will force your app to retrieve the latest data directly from Bolt servers.
   1. On Android, goto Settings » Apps » Select "Bolt: Request a Ride" » click Storage » click "Clear Cache".
4. Check Bolt app permissions. If any of these permissions required to use your device's features are disenabled, Bolt might not work.
5. Uninstall and reinstall Bolt. If nothing else has worked, completely uninstall Bolt then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Bolt not working

2. Fix Bolt Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Bolt be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Bolt not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Bolt may not be able to connect to the Internet when running in the background.