Published by Uber Technologies, Inc. on Nov 4, 2024

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Why should I report an Issue with Uber - Request a ride?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Uber Technologies, Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Uber - Request a ride

1. Uber Connect: an easy, same-day, no-contact delivery solution that allows people to send items whether it’s a care package or an item you sold online.

2. Uber Charter: Book high-capacity group rides in vehicles seating 14-55 passengers, such as limo buses and coach buses.

3. Benefit from $0 Delivery Fee and up to 10% off eligible delivery and pickup orders and 6% Uber Cash back on eligible rides.

4. Uber Car Seat: Uber Car Seat provides one forward-facing car seat for a child who is at least 2 years old, 22 pounds, and 31 inches tall. Get Started Now!

5. Uber for Business: Manage and track business travel, meal programs, and more on one dashboard.

6. Uber allows you to reserve rides in advance, so you can plan your day with confidence.

7. Join the millions of riders who trust Uber for their everyday travel needs.

8. We’re doing all we can to make our pricing as transparent as possible. - UberX Share: UberX Share connects you to other riders headed in the same direction. - Split Fare: Split the cost evenly while you’re still on the ride.

9. With Uber, you no longer need to worry about hidden costs or unexpected surprises.

10. Uber is committed to building a sustainable future for our cities.

11. Delivery: Order food from your favorite restaurants through Uber Eats.

Uber Customer Insights

1. So it took a few minutes to find each other - fortunately, the driver was great.My experience was excellent, the driver was very friendly arrived on time and didn't mind waiting for me to clock out at shift ending.

2. The app provides zero option for support for fixing.I have been using Uber since 2021 and I have only had one issue with the driver and that was when I was in Syracuse, he got lost.

3. If I wanted rental car information I wouldn't have need Uber services.The driver was excellent - he arrived 15 minutes early.

4. What I don't like is when I driver who's so close to your location, 5 minutes away for example ignores your request and you have to wait more than 20 minutes for someone else who accepted and was 10-15 miles away.

5. You can select the size vehicle that suits your needs and whether you're riding with guests or sending the Uber to pick up someone.

6. The features are great, and I've never had any issues.For someone who doesn't have a car and uses the app a lot, Uber is a huge help.

7. Don't see your exact issue there? Too bad, user.Uber is usually great, but I a problem with the app today, and there's nowhere in the app to give feedback.

8. The UBER app is very difficult to navigate for a first time user.

9. Every time the app has an update, there seem to be more issues.No possible way to get help with a problem not on their predetermined list (i.e. requiring a person to help you).

10. Another issue is Uber drivers claiming that they're lost.

11. UBER should allow the customer to type in the card they want to use.

Steps to Troubleshoot & Fix Uber Issues

1. Fix Uber Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Uber: Restarting the app will resolve most errors.
  2. Update the Uber App. Here is how:
    1. On Android goto PlayStore » Search for "Uber" » Open Uber - Request a ride » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Uber » click "UPDATE".
  3. Clear Uber - Request a ride app cache: Clearing cached data will force your app to retrieve the latest data directly from Uber servers.
    1. On Android, goto Settings » Apps » Select "Uber - Request a ride" » click Storage » click "Clear Cache".
  4. Check Uber app permissions. If any of these permissions required to use your device's features are disenabled, Uber might not work.
  5. Uninstall and reinstall Uber. If nothing else has worked, completely uninstall Uber then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Uber not working


2. Fix Uber Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Uber be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Uber not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Uber may not be able to connect to the Internet when running in the background.

Reported Issues