Contact Citymapper Customer Service

Why should I report an Issue with Citymapper?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Citymapper Limited to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I've had busses that show as 6 minutes away just vanish off the screen and not show up.The app is really great for figuring out different routes to get to places, but the GPS navigation is so difficult to use because the view makes it difficult to determine which side of the street I should be on or which direction I should be walking.

2. The actual compass effect of the map (the highlight that projects from your dot and moves with your phone as you walk) is very inaccurate.I like Citymapper, especially the ability to get directions that including biking to transit, a feature which nobody else (including Transit & Google Maps) has.

3. The "Go" feature not only gives you a precise total arrival time including walking times but also encourages you with fancy statistics over your savings.

4. Just put in where you want to go & either "now" or a set arrival or departure time & it gives tons of options with their corresponding times & costs.

5. I also wish it would show not only travel time but estimated arrival time.A must have when traveling in cities!!!! This app was recommended by a youtuber and she was on target.

6. Why would I get off a stop before the station, follow the walking instructions to the tracks at the back of the station, which has no entrance, only to have to walk around to the front of the station for a later bus or train and it makes me late? Sullivan Station in Boston MA has no a back entrance.

7. It gives tons of different options for getting places, which I really like, but it needs options to filter & sort the results list, which can sometimes be overwhelmingly large.

8. What if I just want the fastest option to show up at the top? Or perhaps I don't have a scooter account and want to hide those options? Also, it has no settings, so there's no way to customize the way the app works.

9. On two occasions now I have missed stops going to places I was unfamiliar with.The app is great with estimating and route suggestions, however, at times the best option is not available.

10. Unless I'm looking at this phone screen the whole time I don't know when I have stops coming up because it will just crash with no notification and I'll go to check it but it's off.

11. The app is amazing it gave me times, mapped and showed the route in real time and even an alert when it was time to get off.

1. Fix Citymapper Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Citymapper: Restarting the app will resolve most errors.
2. Update the Citymapper App. Here is how:
   1. On Android goto PlayStore » Search for "Citymapper" » Open Citymapper » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Citymapper » click "UPDATE".
3. Clear Citymapper app cache: Clearing cached data will force your app to retrieve the latest data directly from Citymapper servers.
   1. On Android, goto Settings » Apps » Select "Citymapper" » click Storage » click "Clear Cache".
4. Check Citymapper app permissions. If any of these permissions required to use your device's features are disenabled, Citymapper might not work.
5. Uninstall and reinstall Citymapper. If nothing else has worked, completely uninstall Citymapper then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Citymapper not working

2. Fix Citymapper Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Citymapper be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Citymapper not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Citymapper may not be able to connect to the Internet when running in the background.