Published by Network TwentyOne International Inc. on Feb 21, 2024

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Why should I report an Issue with N21Mobile?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Network TwentyOne International Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About N21Mobile

1. N21Mobile is a subscription-based mobile app and communication tool dedicated to connecting Network TwentyOne affiliated IBOs around the world to the best training, education, and motivation.

2. In addition to this, we are constantly adding new media based on real-world success and achievements designed to educate, encourage and inspire you as you build your independent Amway business.

3. Sign up today and be both educated and motivated by successful leaders from all over the world and see what we mean when we say "N21Mobile ... the resources you want and need in the palm of your hand.

N21 Customer Insights

1. If I switch to chrome to be able to listen to them with my screen shut off, the audio frequently crashes.Love this App, so user friendly and easy access.N21 mobile is the best ever in my business in a way that I can share with prospects from anywhere anytime and after they have accessed what I have shared with them I receive a notification alerting me of that, I can access a lot of wisdom and strategies to build my business at the snap of a figure.

2. As for their phone staff ... they are always very friendly and helpful and have never made me feel incompetent or stupid, which does happen with some companies.Monthly subscription is quite expensive and it doesn't even let you access all the videos :( Besides, the app itself looks very old fashioned.

3. Shared audio:I don't entirely understand the reasoning behind having to re-redeem sharable audios every month? Or why only certain titles are sharable? Would like maybe a written note in-app to explain.

4. Of course the important thing is the content, but I would be nice to have a nicer UI and better usability considering how expensive the monthly subscription is...Am relieved to see N21 adjust to the 21st century.

5. The audios play or run smoothly and I love if you don't have time to listen to the whole audio you can come back to it and it's where you left off.

6. Great to have the fast forward or rewind button and you can relisten to your favorite audios again and again.I general it is a good system.

7. Non-renewal:any subscription service keeps in-app bought items eg itunes or amazon prime.

8. Videos cannot be downloaded, cause even if they are supposedly downloaded, without internet connection, they won't play.

9. Disgusting.Allow for pausing with earphones/headphones like most audio apps.

10. This is so that can can quickly stop w/o having to reach for the phone.

11. Interface is not entirely user-friendly to begin with;once you take time to look around it isn't a problem.

Steps to Troubleshoot & Fix N21 Issues

1. Fix N21 Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart N21: Restarting the app will resolve most errors.
  2. Update the N21 App. Here is how:
    1. On Android goto PlayStore » Search for "N21" » Open N21Mobile » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for N21 » click "UPDATE".
  3. Clear N21Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from N21 servers.
    1. On Android, goto Settings » Apps » Select "N21Mobile" » click Storage » click "Clear Cache".
  4. Check N21 app permissions. If any of these permissions required to use your device's features are disenabled, N21 might not work.
  5. Uninstall and reinstall N21. If nothing else has worked, completely uninstall N21 then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing N21 not working


2. Fix N21 Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make N21 be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to N21 not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, N21 may not be able to connect to the Internet when running in the background.

Reported Issues

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