Contact mySugr Customer Service

Why should I report an Issue with mySugr - Diabetes Tracker Log?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of mySugr GmbH to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Update... Several updates later and now I need to disconnect and reconnect every time I use the meter! It's time to start shopping for another brand of meter.It's a trap! You can't use this silly app without setting up an account and saving your data on their computer somewhere.

2. Insurance covered it and I am a total fan!!! Love the automatic upload to my app from my meter! I gave it 4 stars instead of 5 only because it doesn't allow you to set separate goals for pre and post prandial blood sugars.This is a totally new rating and update which wipes all past ratings.

3. The only addition I'd like to see would be an automatic notation of the approximated A1c retained in the log rather than having to rely on manual entry.The app is great, but every time it updates I need to unpair and re-pair my meter.

4. (Had to delete the connection then reconnect the meter and phone regularly.) They turned it off and blocked any access to my data, which was on my phone.

5. After many attempted tricks I finally uninstalled then reinstalled the app then reconnecting with my meter as if I was doing it for the first time and it began to work again.

6. I have recently found some other apps that I am currently testing that seems to be better thought out with less data gathering.I love this app! Initially I was disappointed.

7. Do not trust them!I am in total love with this app! I can track everything right on my phone: steps,menu,meds, activities, weight,, blood pressure, and, of course, sugar levels.

8. It seems that is still nothing more than a big data collector, and it will only allow you to connect one device.

9. Emailed the developer and got a quick response and willingness to help but by that time I had already figured it out.

10. But I still thank you for the quick response.This is the first monitoring system I have used, but it seems simple and straightforward.

11. I've been using this system for several years, and worked fine.

1. Fix mySugr Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart mySugr: Restarting the app will resolve most errors.
2. Update the mySugr App. Here is how:
   1. On Android goto PlayStore » Search for "mySugr" » Open mySugr - Diabetes Tracker Log » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for mySugr » click "UPDATE".
3. Clear mySugr - Diabetes Tracker Log app cache: Clearing cached data will force your app to retrieve the latest data directly from mySugr servers.
   1. On Android, goto Settings » Apps » Select "mySugr - Diabetes Tracker Log" » click Storage » click "Clear Cache".
4. Check mySugr app permissions. If any of these permissions required to use your device's features are disenabled, mySugr might not work.
5. Uninstall and reinstall mySugr. If nothing else has worked, completely uninstall mySugr then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing mySugr not working

2. Fix mySugr Server issues & Internet Connection

1. Check network connection: An unstable Internet will make mySugr be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to mySugr not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, mySugr may not be able to connect to the Internet when running in the background.