how to delete mySugr - Diabetes Tracker Log account

How to Delete mySugr Completely

Published by mySugr GmbH | Updated: Sep 26, 2022

Learn how to delete your mySugr - Diabetes Tracker Log account, your personal data and also delete the mySugr app if you have it installed on your Iphone, Ipad or Android. If you want to end your relationship with mySugr - Diabetes Tracker Log completely, follow the guide.

Table of Contents:

  1. Delete account via Email
  2. Delete on iphone
  3. Delete on android
  4. Alternatives

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1. Delete mySugr Account through Email

There are 2 methods to get your data (and account) deleted by mySugr - Diabetes Tracker Log. They are:

  1. Under GDPR - General Data Protection Regulation (for EU Residents): This gives you the right to ask an organization that holds data about you, to delete that data. This is known as the ‘right to erasure’. You can make your request verbally or in writing. We recommend writing via email, to serve as evidence. An organization has one calendar month to respond to your request.
  2. Under CCPA - California Consumer Privacy Act: This empowers California residents to request that a business delete the data/personal information it has on you. The business is legally required to delete the consumer's personal information from its records and direct any service providers to delete the data too. Failure of a business to comply with the CCPA can result in fines of up to $7,500 per violation.

Now we understand what the laws entail, You can delete your account by contacting mySugr - Diabetes Tracker Log via email. Here is how to handle the account data deletion request:

  1. In your email, state the reasons why you want your data/account deleted - Note that under GDPR or CCPA you don't need to provide a reason for your request
  2. Provide all the relevant information regarding your account with mySugr.
  3. Mention the Law under which you make your request - GDPR or CCPA
  4. Notify mySugr of the penalty for non-compliance - A $7,500 fine under CCPA and 4% of annual turnover under GDPR.
  5. Send your email to [email protected] Login to see email.

Alternatively, you can Request your mySugr account data be deleted below.
Send them your request using the format we mentioned above.

Already have an account? Login here

2. Deleting mySugr's App from your Phone

There are many reasons you may want to get rid of mySugr - Diabetes Tracker Log on your phone. It may be to clear storage or because you've grown tired of using the app.
Whatever your reason is, here's how to delete mySugr - Diabetes Tracker Log from an iPhone or Android device:

a. How to Delete mySugr app from your Iphone

If you want to delete mySugr - Diabetes Tracker Log from your iphone, here’s what you should do:

  1. From your home screen, tap the mySugr - Diabetes Tracker Log icon and hold till all apps start shaking.
  2. An "X" sign will appear on the top right corner of the app.
  3. Click the "X" sign on mySugr - Diabetes Tracker Log.
  4. Tap the red delete button and viola!


  1. From your Iphone settings, click on "General".
  2. Now click on "Iphone Storage" and scroll down to see all the apps installed on your phone.
  3. Click the mySugr - Diabetes Tracker Log app you want to delete.
  4. Select "Delete mySugr - Diabetes Tracker Log" on the next screen and confirm delete.

b. How to delete mySugr from your Android phone

To delete mySugr - Diabetes Tracker Log from your android device, here's what you should do:

  1. Open Google Play
  2. From the hamburger menu icon, go to "My Apps & Games".
  3. From the list of available apps on your device, click on mySugr - Diabetes Tracker Log.
  4. Next, tap "Uninstall".


  1. From your home screen or app drawer, tap and hold the mySugr - Diabetes Tracker Log app you want to delete.
  2. Click the part of the screen that shows "Uninstall".


  1. Go to your Android phone settings.
  2. Click on 'Apps'.
  3. Select the mySugr - Diabetes Tracker Log app you want to delete.
  4. Click "Uninstall".

mySugr - Diabetes Tracker Log Software Details

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1. Take your diabetes therapy to the next level! mySugr PRO can be activated at no charge with some Accu-Chek®; devices or with a monthly or yearly subscription.

2. + USA: Accu-Chek® Aviva Connect; Accu-Chek® Performa Connect; Accu-Chek® Guide, Accu-Chek® Guide Me (activate mySugr PRO for no charge! Please see our FAQ on the website for the latest information).

3. The mySugr Diabetes App is your loyal and free diabetes logbook, which keeps your diabetes data under control.

4. Adding the mySugr Diabetes App to your daily routine with diabetes (Type 1, Type 2, or Gestational diabetes) will make your life easier.

5. • Easy and personalized dashboard (diet, meds, carb intake, meals, blood glucose levels and more).

6. Your subscription and auto-renewal options can be managed in Account Settings in the Play Store settings after purchase.

7. Upgrading to mySugr PRO will charge your Play Store account.

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