Learn how to cancel mySugr - Diabetes Tracker Log subscription on iPhone, Android, Paypal or directly.


Table of Contents:

  1. Cancel on iphone
  2. Cancel on android
  3. Cancel on Paypal
  4. Cancel via Email
  5. Cancel on Website


Reading time: 41 seconds

Cancel mySugr Subscription on iPhone & iPad

  1. On your phone, open "Settings" and tap your Apple ID profile.
  2. Click "Subscriptions" and select "mySugr - Diabetes Tracker Log".
  3. Click "Cancel Subscription" and confirm the cancellation.

Alternative method via AppStore:

  1. Goto the Appstore » your Profile » Subscriptions.
  2. select "mySugr" and click "Cancel Subscription".


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Cancel mySugr Subscription on Android


  1. Launch the PlayStore app and click the hamburger menu icon.
  2. Select "Subscriptions" » tap "mySugr - Diabetes Tracker Log" » click "Cancel Subscription".
  3. Your subscription to mySugr will now be canceled.


Cancel mySugr Subscription on PayPal

  1. Sign in to your PayPal Account and click "Settings ".
  2. Select "Payments" and click "Manage Automatic Payments".
  3. Under Automatic Payments tab, click "mySugr - Diabetes Tracker Log" or "mySugr GmbH" » "Cancel".
  4. You are now unsubscribed from mySugr


Cancel mySugr via Email

  1. Open your email app
  2. Provide all the relevant information regarding your account.
  3. Provide a reason for the cancelation.
  4. Send the email to support@redacted... Login to see email.

Alternatively, you can directly ask mySugr customer service to cancel your subscription using the form below:



Email Support directly



Chat with our AppContacter AI Support



Cancel Subscription Directly on mySugr's Website

  1. Visit their website - http://www.mysugr.com/ and login to your account.
  2. Goto your profile or account page and click "Billings" or "Subscriptions".
  3. Click "Cancel" to remove your subscription.

About mySugr - Diabetes Tracker Log App

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1. The mySugr diabetes app is your loyal and free diabetes logbook, which keeps your diabetes data under control. • Easy and personalised dashboard (diet, meds, carb intake, blood glucose levels and more). • Insulin/Bolus calculator with precise insulin dose recommendations (Limited to some countries using mySugr PRO). • Diabetes Management Indicator (DMI) at a glance, no more surprises. • Daily, weekly, and monthly reports, that you can share directly with your doctor. • Secure data backup (built with regulatory compliance, quality, and safety).

2. Take your diabetes therapy to the next level! mySugr PRO can be activated at no charge with Accu-Chek® and ReliOn™ Platinum devices or with a monthly or yearly paid subscription. • Insulin Calculator (check available countries): calculate your insulin dose, corrections, and meal shots. • PDF & Excel reports: save or print all your data for you or your doctor. • Blood glucose reminders: you won't forget to check and log. • Meal photos: snap your meals to improve your carb counting. Get it now!

3. Also, medications you take, blood glucose levels and insulin levels. • Blood Glucose, Steps, Activity, Blood Pressure, CGM data, Weight, and more. • Accu-Chek® Guide Me; Accu-Chek® Guide, ReliOn™ Platinum (activate mySugr PRO for no charge! • RocheDiabetes Care Platform: You can connect the mySugr app to the RocheDiabetes Care Platform and share important diabetes data with your doctor, so you both have a better understanding of your diabetes.

4. Stay on top of your health, monitor your carbs, manage your medicine intake with Bolus Calculator (mySugr PRO), get help avoiding hypers/hypos, and be in control of your diabetes therapy every day!

5. Adding the mySugr app to your daily routine with diabetes (Type 1, Type 2, or Gestational diabetes) will make your life easier.

6. We are always working to make the mySugr Diabetes App better, and we need your feedback!

7. It auto-logs your data plus you can collect your daily therapy info such as meals, your diet and carb intakes.

8. Get help with managing your diabetes, it's quick and easy!

9. Upgrading to mySugr PRO will charge your Google Play account.

10. A clear logbook to monitor, control and manage your diabetes: all your medical information right on your smartphone and ready to be used!

11. Ranked the Top Diabetes App by Healthline 3 times.

12. Your subscription automatically renews unless cancelled at least 24 hours prior to the end of the current period.

13. The cancellation of the current active subscription period is not allowed.

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