Published by Mid Penn Bank on Jun 12, 2024

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Why should I report an Issue with Mid Penn Bank Mobile Banking?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Mid Penn Bank to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Mid Penn Bank Mobile Banking

1. To gain access to your account information 24/7 from your mobile device, you must be enrolled in online banking.

2. Mid Penn Bank mobile banking features the same level of security as our online banking and is tied to your mobile device.

3. With the Mid Penn Bank mobile banking app, you can access your account from anywhere, anytime.

4. For more information, contact us at 1-866-642-7736 or go to midpennbank. com to enroll.

Mid Penn Bank Customer Insights

1. Also the bank tellers are condescending and completely useless in helping with the problem.Great banking app! I used this app to deposit a check for the first time today and it worked without any problems! This app allows me to track my account and be aware when bills come out.

2. I then have to log back in and if it happens too many times I get locked out and have to call in to get unlocked...and if it's after business hours (which is when I usually have quiet time to work on finances) I then have to wait until the IT department is open.When it works its ok, atleast 2 days a week the app refuses to log in, keeps saying credentials are not recognized.

3. If this is not resolved soon I will need to change banks due to their awful app.Had to download this app after my account was moved from Riverview Bank to Mid Penn.

4. I can also transfer funds between my checking account and savings account all through this app.My bank changed over to Mid Penn and I've tried installing this app several times over the last week and it's just a blue box on a white screen.

5. Then when you ask someone to help at the bank they give you a piece of paper and offer zero help.App never works as intended needs allot of work.

6. We're not asking for allot just for the app to work.This bank sucks i had no problems till the new bank took over, ever since then i have had nothing but problems.

7. When it does work, you can manage everything fairly well but was definitely alot better when it was riverview bank.This app is not friendly.

8. Trying to get a hold of customer service is a head ache and even when I finally got in contact with them, they said there is no time frame on a solution to fix the issue.

9. Incredibly frustrating since phone calls to my local branch and to customer service are also not being answered.This app needs to be updated and tweeked.

10. Now that Mid Penn took over the app for personal online banking has bugs, lag and limited features.

11. It just opens with the mid penn bank logo and that's it.

Steps to Troubleshoot & Fix Mid Penn Bank Issues

1. Fix Mid Penn Bank Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Mid Penn Bank: Restarting the app will resolve most errors.
  2. Update the Mid Penn Bank App. Here is how:
    1. On Android goto PlayStore » Search for "Mid Penn Bank" » Open Mid Penn Bank Mobile Banking » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Mid Penn Bank » click "UPDATE".
  3. Clear Mid Penn Bank Mobile Banking app cache: Clearing cached data will force your app to retrieve the latest data directly from Mid Penn Bank servers.
    1. On Android, goto Settings » Apps » Select "Mid Penn Bank Mobile Banking" » click Storage » click "Clear Cache".
  4. Check Mid Penn Bank app permissions. If any of these permissions required to use your device's features are disenabled, Mid Penn Bank might not work.
  5. Uninstall and reinstall Mid Penn Bank. If nothing else has worked, completely uninstall Mid Penn Bank then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Mid Penn Bank not working


2. Fix Mid Penn Bank Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Mid Penn Bank be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Mid Penn Bank not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Mid Penn Bank may not be able to connect to the Internet when running in the background.

Reported Issues