Contact Pathward Customer Service

Why should I report an Issue with Pathward Mobile Banking?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of MetaBank to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. If you are not a customer, please contact us at ibank@pathward. com or call us at 1. 866. 559. 5037. * Every mobile service carrier has a different rate plan for text messaging and data services access.

2. You may also have different fees for text messaging and data services access.

3. Pathward’s mobile banking is your bank when you need it.

4. Pathward Moblie Banking is available to all Pathward personal banking clients who are enrolled in Online Banking.

5. Pay bills, transfer funds, make loan payments and review transactions during evening hours and into your weekend.

6. You may be charged per use or pay a flat rate for unlimited usage each month.

7. Why should your ability to manage your accounts end once the bank closes for the day?

8. Take your accounts wherever you go!

9. Please contact your mobile carrier directly if you aren’t sure what fees you will be charged for using our mobile banking and text messaging services.

1. I'm not able to even log in, much less access any of the features.I have never been able to log on to my account even while I was on the phone with customer service who kept resetting my password and my username and it still wouldn't let me log on I would not recommend this app for anybodyI've called customer service to try to login i gave them all the correct information and i still dont have access to my account this is annoying!!!!Won't let you sign into the app, but let's you sign into your account online? What's going on? I just made my account & I know for a fact I put in the correct info & I still can't log inCustomer service just hangs up and won't actually answer.

2. Can't use the app if dev mode is enabled on your deviceThis has to be the absolute worst bank the worst ap also..I have called customer service to have my pass word reset and they said that they cannot do that !! Do you believe that!! They have put a hold on my card so that we can not get any money off the card nothing can't spend a dime of our money!!!! I have never seen anything like this in my life.

3. The customer service agent said she would escalate that was over a week ago .once the card was activated they haven't answered phonenever had an account withMetaBank and yet can't open up one due to the system thinking I have an account.

4. I got the issue resolved only to find out last week that MY money that was taken out of my account for unauthorized purchases, these crooks reversed it and took the money back which made my account negative.

5. My employer forced me into it now I have to pay to get money off of the card and am limited to only getting 500 per day... So it takes 3 or more days and roughly 20 dollars to get my money out of this bank.Says mine is rooted but I didnt know what that was until I googled it.

6. The BBB is going to get a nice letter about the this bankApp doesn't seem to be compatible with Global Cash Card users.

7. We will be changing banks that is most definitely for sure.. I do not recommend this bank or any card that is associated with it.

8. Trying to open an online account.

9. Stay away!!These people are the worst.I had over $400 in unauthorized purchases and of course it happened during the holiday weekend.

10. I hate this account.

11. Play dirty and I'm going to play dirtier.

1. Fix Pathward Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Pathward: Restarting the app will resolve most errors.
2. Update the Pathward App. Here is how:
   1. On Android goto PlayStore » Search for "Pathward" » Open Pathward Mobile Banking » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Pathward » click "UPDATE".
3. Clear Pathward Mobile Banking app cache: Clearing cached data will force your app to retrieve the latest data directly from Pathward servers.
   1. On Android, goto Settings » Apps » Select "Pathward Mobile Banking" » click Storage » click "Clear Cache".
4. Check Pathward app permissions. If any of these permissions required to use your device's features are disenabled, Pathward might not work.
5. Uninstall and reinstall Pathward. If nothing else has worked, completely uninstall Pathward then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Pathward not working

2. Fix Pathward Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Pathward be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Pathward not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Pathward may not be able to connect to the Internet when running in the background.