Contact MetaWallet Customer Service

Why should I report an Issue with MetaWallet?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of MetaBank to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Come on MetaBank metawallet get with the program!This is the worst service I have ever received, lack of communication is major factor, also how is it that I received my tax return on this card however when my family and I need it the most our stimulus check gets sent back to the Irs, causing major confusion and delays in the process.

2. I'm a Father of 5, and was let down.I never had problems with this app until recently, not to mention we uploaded money and was never credited for it and charged more on it when used at a restaurant than what the receipt saysCan't talk to a representative until there has been a deposit onto the card, how inconvenient especially when myTax refund is going into this card.

3. They have locked my card for simply using it said it was unusual purchase.??!! What ??? Are you kidding?? Sure enough locked me out for three days I couldn't touch money.

4. I won't use anymore!!I'm so frustrated with the app's technical issue, Everytime I press Lock card The Red bar above with white letters Says........ "We're unable to lock your card.

5. Stay away if you want to minimize your money loss to fees.When I first started with this Bank I thought it was just great, well joke was on me cause this is the worst onei have ever had.

6. They charge a fee for using your card with its pin # and the fees are ridiculous.

7. I wouldn't recommend this card to anyone, and I would advise you to read the card holder agreement 3x over.

8. I feel like cancelling my card.App fails on a regular basis.

9. Please try again" I've already sent this message 3 times to the company already and the PROBLEM HAS NOT BEEN ADDRESSED, It's been a month now and I'm very disappointed with this nonsense.

10. Not recommended.I hate this card.

11. Just says at the bottom of my screen "sorry this will take a bit longer" 😑 I also have a Google unauthorized purchase i want settled.

1. Fix MetaWallet Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart MetaWallet: Restarting the app will resolve most errors.
2. Update the MetaWallet App. Here is how:
   1. On Android goto PlayStore » Search for "MetaWallet" » Open MetaWallet » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MetaWallet » click "UPDATE".
3. Clear MetaWallet app cache: Clearing cached data will force your app to retrieve the latest data directly from MetaWallet servers.
   1. On Android, goto Settings » Apps » Select "MetaWallet" » click Storage » click "Clear Cache".
4. Check MetaWallet app permissions. If any of these permissions required to use your device's features are disenabled, MetaWallet might not work.
5. Uninstall and reinstall MetaWallet. If nothing else has worked, completely uninstall MetaWallet then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing MetaWallet not working

2. Fix MetaWallet Server issues & Internet Connection

1. Check network connection: An unstable Internet will make MetaWallet be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to MetaWallet not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, MetaWallet may not be able to connect to the Internet when running in the background.