Published by Intuit Inc on Dec 9, 2023

Report an issue with QuickBooks Desktop.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with QuickBooks Desktop?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Intuit Inc to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About QuickBooks Desktop

1. Simplify the pick & pack cycle count process by reducing paperwork and data entry errors. • Shipping, receiving and order fulfillment made easy with product management & inventory planning. • Use a mobile device to provide real-time pick and pack storehouse updates to track order fulfillment progress. • Send picked or partially picked orders for packing. • Save time by consolidating the picker/packer roles, actions and approvals with express pick pack option. • Control inventory stock & product details by updating packing information, like packages per order, weight and dimensions - all from a mobile device.

2. Just photograph, import and review. • Stay organized by attaching digital receipt images to expense transactions for audit trails. • Accurately categorize, modify or record multiple receipt transactions at once. • Save time by automating bill entries.

3. Just photograph, import, and review. • Stay organized by attaching files to bill transactions for simplified audit trails. • Attach documents to transactions faster by directly uploading them. • Save time by directly attaching multiple documents to transactions at once. • Stay organized by eliminating the need to store physical documents.

4. Easily attach documents to transactions. • Save time by automatically creating categorized receipt expense entries.

5. Save time with receipt and bill capture to automate entries.

6. In addition to Android scanning, the app also offers integrated 2D barcode scanning on select Bluetooth barcode scanners – separate purchase necessary. *Scanners sold separately.

7. Are you a 2019 or newer QuickBooks Enterprise Platinum or Diamond customer?

8. Boost your productivity with the warehouse and inventory management suite.

9. Are you a QuickBooks Desktop Pro Plus, Premier Plus or Enterprise customer?

10. No more lost receipts or time-consuming expense reports!

11. Only available with the Advanced Inventory module.

QuickBooks Desktop Customer Insights

1. Spent the entire day yesterday on phone with Intuit and the problem isn't with my desktop program, it seems to be a communication problem between the app and the cloud it uploads to.It's OK, App could really use a search feature for Picks like there is for the PO's that would be super helpful or even have an option to sort by assending or desending order # rather than the defualt of when it was assigned to picker, as we have nearly 300 picks at one time and they are not always in order so it makes it extremely difficult to find what you are looking for sometimes.When it works, it works great.

2. If I had known how much time and effort it took to use the new feature, I probably would have waited another year to upgrade.I wanted to use this app so we could enter invoices/receipts we get from our vendors pick ups but the issue is most of our vendors have multi page invoices so we cant upload the full document unless we take several pictures for one invoice.

3. "Tracking vehicle mileage" is completely missing.I upgraded to 2021 (9/25/20) because of the receipt upload new feature included in the DT premier plus.

4. Normally this wouldn't bring it down to two stars, but with QuickBooks being mission critical to my business, this is a huge blow to the rating.The obnoxious sound it plays when you're the receipt app is awful.

5. It's not useful a sound, conveys nothing and hearing it every time a picture is snapped is too much.Even muting all phone sounds doesn't mute it so it overrides that even.

6. The scan feature does upload the information, but doesn't always get the correct date, vendor or amount.

7. so if you use it, make damn sure you want the order picked because once it's sent, your stuck with it...According to QuickBooks, I can track mileage with this app but where "Track vehicle mileage" is in the video, my app has "Warehouse".

8. Please allow us to scan multiple pages for one document rather than just a single picture.For the $550/year I'm now behind held hostage to you'd think I could at least track mileage with this app but I can't because I'm on Android.

9. It was a lot better and easier to just scan the documents whithin QBDT when that was available but now removed so this feature could be implanted.

10. I can upload receipts and bills but the documents don't show up in my document center.

11. Overall not worth the time to install nor worth the time to work with it.this like much of what Intuit does is on the edge of useful.

Steps to Troubleshoot & Fix QuickBooks Desktop Issues

1. Fix QuickBooks Desktop Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart QuickBooks Desktop: Restarting the app will resolve most errors.
  2. Update the QuickBooks Desktop App. Here is how:
    1. On Android goto PlayStore » Search for "QuickBooks Desktop" » Open QuickBooks Desktop » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for QuickBooks Desktop » click "UPDATE".
  3. Clear QuickBooks Desktop app cache: Clearing cached data will force your app to retrieve the latest data directly from QuickBooks Desktop servers.
    1. On Android, goto Settings » Apps » Select "QuickBooks Desktop" » click Storage » click "Clear Cache".
  4. Check QuickBooks Desktop app permissions. If any of these permissions required to use your device's features are disenabled, QuickBooks Desktop might not work.
  5. Uninstall and reinstall QuickBooks Desktop. If nothing else has worked, completely uninstall QuickBooks Desktop then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing QuickBooks Desktop not working


2. Fix QuickBooks Desktop Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make QuickBooks Desktop be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to QuickBooks Desktop not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, QuickBooks Desktop may not be able to connect to the Internet when running in the background.

Reported Issues