Published by Intuit Inc on Nov 5, 2024

Report an issue with QuickBooks GoPayment.
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Why should I report an Issue with QuickBooks GoPayment?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Intuit Inc to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact QuickBooks GoPayment image 1 contact QuickBooks GoPayment image 2

About QuickBooks GoPayment

1. With our Bluetooth enabled mobile card reader you can accept chip and contactless debit and credit cards, along with Apple Pay, Google Pay and Samsung Pay.

2. QuickBooks GoPayment is a free mobile point of sale app that allows you to take payments on the go.

3. Even without the reader you can use the mobile app to take all payment types - cash, check, or card - to track each sale transaction.

4. Using GoPayment is easy - just sign up with your QuickBooks, TurboTax or Mint account information or create an account to get started.

5. The reader accepts Visa, MasterCard, Discover, and American Express debit and credit cards.

6. GoPayment is made by Intuit, the maker of QuickBooks, TurboTax, Credit Karma.

7. Please note: the permission request to use contacts stored on your device is used for the purposes of sending customer receipts, and for adding new customers to GoPayment.

8. Easily accept mobile payments on goods, services and invoices - anytime, anywhere.

9. Start accepting payments right away with no upfront costs or hidden fees - Visit for more information about fees.

10. Then, if prompted, update the software on your card reader.

11. Compatible with Android mobile phones and tablets on Android 6. 0 Marshmallow and higher.

QuickBooks GoPayment Customer Insights

1. just wasted a ton of time waiting for the card reader to be delivered and trying to set it up when clearly it only makes new invoices and payments rather than accepting payments for previously created invoices.Other user logins won't sync.

2. The super cheap card reader they send you honestly feels like the cheapest piece of junk you've ever felt in your life and once you turn it on it doesn't automatically turn off.

3. If intuit would process funds quicker that would be awesome!!Updating my review, as they release updates, the app has been getting better, a lot of the issues we were experiencing have been getting better.

4. As soon as I attempt to login under another user that has full access it keeps syncing and does not show the items entered by the admin.

5. Some idiot with no accounting background thought it up.just got the go app and reader and it seems like the app and my quickbooks online for my business dont sync up.

6. Wait a moment and try again later." You cant do negative amounts normally, but you could set up negative product/services that could be added one at a time to the sales transaction.

7. when I am logged in as the main account holder (admin) I have no problems modifying/adding items to sell.

8. The receipt sent by email has my disclaimer, but the text receipt leaves it out.

9. I have to switch back and forth on the readers because of this .Recently had to upgrade to the bluetooth card swipe.

10. I would love to be able to take payment for my invoices but there is no option to select an invoice on the go app.

11. Only complaint I have is that a more detailed receipt should be sent using text.

Steps to Troubleshoot & Fix QuickBooks GoPayment Issues

1. Fix QuickBooks GoPayment Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart QuickBooks GoPayment: Restarting the app will resolve most errors.
  2. Update the QuickBooks GoPayment App. Here is how:
    1. On Android goto PlayStore » Search for "QuickBooks GoPayment" » Open QuickBooks GoPayment » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for QuickBooks GoPayment » click "UPDATE".
  3. Clear QuickBooks GoPayment app cache: Clearing cached data will force your app to retrieve the latest data directly from QuickBooks GoPayment servers.
    1. On Android, goto Settings » Apps » Select "QuickBooks GoPayment" » click Storage » click "Clear Cache".
  4. Check QuickBooks GoPayment app permissions. If any of these permissions required to use your device's features are disenabled, QuickBooks GoPayment might not work.
  5. Uninstall and reinstall QuickBooks GoPayment. If nothing else has worked, completely uninstall QuickBooks GoPayment then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing QuickBooks GoPayment not working


2. Fix QuickBooks GoPayment Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make QuickBooks GoPayment be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to QuickBooks GoPayment not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, QuickBooks GoPayment may not be able to connect to the Internet when running in the background.

Reported Issues