Contact Taxfix Customer Service

Why should I report an Issue with Taxfix: Tax return for Germany?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Taxfix GmbH to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. If none of these tax cases apply to you, then get the Taxfix app and submit your income tax return easily - whether for the tax year 2020, 2021, 2022 or 2023. (2) None of Taxfix's services include or constitute tax advice or any other advisory service.

2. Without Taxfix and the intuitive tax calculator, you need an average of over six hours per year to complete your income tax return.

3. With Taxfix, you can complete your tax return yourself without any prior knowledge in simple interview mode or hand it over to an experienced tax advisor.

4. In order to guarantee the perfect quality of your income tax return, Taxfix is currently focusing on simple tax cases.

5. Fair fees: Downloading, using the tax app and calculating your tax refund with the tax calculator are free of charge. For a flat fee of €39. 99 (or €59. 99 for joint assessment), you can submit your tax return directly to your local tax office.

6. Do it yourself step by step: In the new and improved interview mode, simple questions are used to collect all the information you need to prepare your tax return.

7. Tax without tax forms, without tax lingo: With the Taxfix app, employees, students and pensioners can complete their tax returns quickly.

8. Complete your 2020-2023 tax return now in no time at all, easily and quickly before the tax deadline on 2 September 2024.

9. Taxfix SE (Köpenicker Str. 122, 10179 Berlin) – the tax app for employees, trainees, students and expats.

10. Paperless tax return: Your tax return is sent directly to your local tax office electronically via the official ELSTER interface of the tax authorities.

11. Income from letting and leasing rooms, apartments, houses and other developed and undeveloped land.

1. The customer service is courteous and helpful though.The app itself is good, I just had some lags a few times and a couple of times it got stuck on the same question, but nothing major it has some wonderful features like the scan from picture of the Lohnsteuerbescheinigung which worked perfectly, all the fields contained the exact amount stated on the document.

2. Dont use the app , just go to a physical person that can really help you !It's really waste of time , I submitted my documents and details 2 months before and I have chosen the expert option.After that I haven't received any single update from them.

3. Will use the app next year and recommend it to my colleagues!Might work if you have an extremely simple tax situation, but they obviously take a cookie-cutter approach to the tax declarations and just want to pocket their flat fee, after which they assume no responsibility for your dealings with the Finanzamt.

4. By far the best tax refund app I tried.Being an expat, I find it a real difficult to deal with the taxations, as I was not completely aware of the official work.

5. The app is glitchy, much of the text in the app is written in an imprecise manner as if translated into English by Google Translate, some statements they make are outright false, and customer support is non-existent.

6. So so - somewhat easy, just like for other software or apps, though the Lohnsteuer scan didn't work well.

7. I paid for the more expensive advisory service and yet after 1.5 months they still ask me to be patient because they're overloaded and cannot complete my tax return.

8. Also the price for joint tax filing is 59.99 euro? Whereas the same service in Steuergo is just 35 euro.If I cold give 0 star i would have given them .

9. App made a mistake on the return (applied deductible for married couples instead of single, though I entered it correctly).

10. I have to pay already a lot of money from my monthly pay , now with the app , it say that I have to pay more money , even if I have changed my living place , I have a lot of expenses that I've sent to the app for the 100th time .

11. Simple, questions to the point, easy to use, logical.

1. Fix Taxfix Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Taxfix: Restarting the app will resolve most errors.
2. Update the Taxfix App. Here is how:
   1. On Android goto PlayStore » Search for "Taxfix" » Open Taxfix: Tax return for Germany » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Taxfix » click "UPDATE".
3. Clear Taxfix: Tax return for Germany app cache: Clearing cached data will force your app to retrieve the latest data directly from Taxfix servers.
   1. On Android, goto Settings » Apps » Select "Taxfix: Tax return for Germany" » click Storage » click "Clear Cache".
4. Check Taxfix app permissions. If any of these permissions required to use your device's features are disenabled, Taxfix might not work.
5. Uninstall and reinstall Taxfix. If nothing else has worked, completely uninstall Taxfix then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Taxfix not working

2. Fix Taxfix Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Taxfix be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Taxfix not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Taxfix may not be able to connect to the Internet when running in the background.