Published by The Vanguard Group, Inc. on Mar 5, 2024

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Why should I report an Issue with Vanguard?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of The Vanguard Group, Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Vanguard

1. We’ll be rolling out new updates every few weeks, but if there’s something you want us to build, you can let us know in our Support tab. • Access an overview of your accounts to check your total assets and balances. • Dive deeper to track your account performance, cost basis details, or day change information for each of your holdings. • Make trades, deposit checks directly into your accounts, and review your transaction history. • Find help, update your login preferences, and leave feedback via our Support tab.

2. Brokerage assets are held by Vanguard Brokerage Services, a division of Vanguard Marketing Corporation, member FINRA and SIPC. © 2021 The Vanguard Group, Inc. All rights reserved.

3. Vanguard funds not held in a brokerage account are held by The Vanguard Group, Inc. , and are not protected by SIPC.

4. Meet the new Vanguard app.

5. We’ve updated and refined our features to make it easier than ever to invest from your mobile device.

6. Along with our sleek new look, you can also log in to your accounts with Fingerprint ID.

7. Vanguard Marketing Corporation, Distributor of the Vanguard Funds.

Vanguard Customer Insights

1. A big annoyance is the back button from the returns graph, instead of going back to home screen it logs you out!This app is used for conducting important business, so it needs to be simple, precise, easy to quickly navigate through, and needs to have plain bold text, large enough to be easily read.

2. Oh and if you only downloaded because Vanguard's website and/or customer service told you that you can use the app to scan your 401(k) rollover cheque, don't bother - at time of writing, when you try to do that the app just tells you to mail it.Just a dreadful app overall.

3. Just leave them alone if they work.New version is terrible, the usability is so much worse; where before you could see all your holdings on one page with current price, number of shares etc, now you have to click on each one individually.

4. Lately, I've been bombarded to update my contact info but when I go to confirm it's correct, the page says it's timed out.

5. Vanguard, I hope youre reading these, because it sure doesn't seem like you want a functional app.Adding one star to my review.

6. 2/22 app update didn't fix anything.I've used the app for years but I can't understand how Vanguard can suddenly make the user interface so awful.

7. It's visually confusing, doesn't take advantage of the full width of the screen, and a large portion of the screen is info that you can't scroll past.

8. I can't access my portfolio.A convoluted, unresponsive, unintuitive, buggy mess where half the links are wrong, everything takes 10 seconds to load, and none of the provided information is useful.

9. For example, the graphs all contain exactly two data points: the starting value and the ending value, and nothing in between-so it's always just a simple straight line, not a useful chart.

10. It is telling that all the screenshots are still from the old version of the app.Pretty weird bugs and deficiencies for a company with the wealth of Vanguard.

11. I believe that some transactions, like QCDs, must be made on the website anyway.App is garbage now.

Steps to Troubleshoot & Fix Vanguard Issues

1. Fix Vanguard Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart Vanguard: Restarting the app will resolve most errors.
  2. Update the Vanguard App. Here is how:
    1. On Android goto PlayStore » Search for "Vanguard" » Open Vanguard » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Vanguard » click "UPDATE".
  3. Clear Vanguard app cache: Clearing cached data will force your app to retrieve the latest data directly from Vanguard servers.
    1. On Android, goto Settings » Apps » Select "Vanguard" » click Storage » click "Clear Cache".
  4. Check Vanguard app permissions. If any of these permissions required to use your device's features are disenabled, Vanguard might not work.
  5. Uninstall and reinstall Vanguard. If nothing else has worked, completely uninstall Vanguard then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Vanguard not working

2. Fix Vanguard Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make Vanguard be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Vanguard not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Vanguard may not be able to connect to the Internet when running in the background.

Reported Issues