Contact LifeLock Identity Customer Service

Why should I report an Issue with LifeLock Identity by Norton?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of NortonMobile to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. If it’s not you taking out that loan, you can respond right away, and we’ll go to work on your behalf. • LIFELOCK IDENTITY ALERT™ SYSTEM†: Alerts you if your Social Security Number, name, address, or date of birth are used in applications for credit or services. • DARK WEB MONITORING: Continuously patrols the dark web and notifies you if we find your information. • US-BASED ID RESTORATION SPECIALISTS: Should you become a victim of identity theft, an Agent will be dedicated to your case from start to finish to help restore your identity. • MILLION DOLLAR PROTECTION PACKAGE†††: If you become a victim of identity theft, you’ll be covered for lawyers and experts up to $1 million, and stolen funds and expense reimbursement up to the limits of your plan. • EASY ACCESS TO CREDIT SCORE(S) & REPORT(S)1: Access to unlimited daily or monthly credit information (based on your selected plan), an essential part of credit protection. • IDENTITY LOCK: With a single tap, lock your TransUnion credit file. • TRANSACTION MONITORING: Monitors your bank, credit card, and retirement account activity.

2. No one can prevent all identity theft or cybercrime. 1 If your plan includes credit reports, scores, and/or credit monitoring features ("Credit Features"), two requirements must be met to receive said features: (i) your identity must be successfully verified with Equifax; and (ii) Equifax must be able to locate your credit file and it must contain sufficient credit history information.

3. If your plan also includes Credit Features from Experian and/or TransUnion, the above verification process must also be successfully completed with Experian and/or TransUnion, as applicable.

4. Third parties use many different types of credit scores and are likely to use a different type of credit score to assess your creditworthiness. † We do not monitor all transactions at all businesses. ††† Reimbursement and Expense Compensation, each with limits of up to $1 million for Ultimate Plus, up to $100,000 for Advantage and up to $25,000 for Standard and Select (Norton 360 with LifeLock Select).

5. If verification is successfully completed with Equifax, but not with Experian and/or TransUnion, as applicable, you will not receive Credit Features from such bureau(s) until the verification process is successfully completed and until then you will only receive Credit Features from Equifax.

6. Any credit monitoring from Experian and TransUnion will take several days to begin after your successful LifeLock plan enrollment.

7. Policy terms, conditions and exclusions at: LifeLock. com/legal. ‡ Locking or Unlocking your credit file does not affect your credit score and does not stop all companies and agencies from pulling your credit file.

8. The credit scores provided are VantageScore 3. 0 credit scores based on data from Equifax, Experian and TransUnion, respectively.

9. IF EITHER OF THE FOREGOING REQUIREMENTS ARE NOT MET YOU WILL NOT RECEIVE CREDIT FEATURES FROM ANY BUREAU.

10. LIFELOCK IDENTITY ADVISOR includes dark web monitoring, breach notifications, and merchant resolution management.

11. It does not include the Million Dollar Protection™ Package or additional alert features offered in higher-tiered plans.

1. I've never been able to reset my password with their service without calling support, yet they don't seem to have an issue sending me email notifications about credit-checks or promotions/ads.

2. I am constantly having to check notifications to see if I have mail or whatever and finally decide it's just the silly alert going off because I looked at the phone (seriously, it seems that bad after weeks of use).

3. For security notifications that's fine with me (you probably should read each one), but for the credit score updates it is a bit tedious sometimes if I don't keep on top of them.A little bit underwhelming.

4. I can't tell how easy it is to use the app, or my experience for the ads shown, because i can't use it.Once you get passed all the downloads, settings and notifications it is a very safe feeling came over me.

5. But without an interactive setup guide how do I know I have setup your software correctly Feel free to contact me if you wish I suppose this review is automatically nuPersistent issues with sign-in.

6. They always try to upsell you to other features that you probably assumed came with the service to begin with.

7. Tilting my phone to get the time, yeah, you guessed it - loud audio alert.

8. And I really like the fact I can make monthly payments vs a 1 time payment, makes this very affordable with my challenging income.

9. The notifications are excessive (it's like the algorithm doesn't even try to learn your purchase patterns).

10. One small recommendation--there is no way I see to mark as read multiple notifications simultaneously.

11. That's something I will definitely get one day!Great app, makes me feel very secure in a world in which more and more fraud is perpetuated online.

1. Fix LifeLock Identity Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart LifeLock Identity: Restarting the app will resolve most errors.
2. Update the LifeLock Identity App. Here is how:
   1. On Android goto PlayStore » Search for "LifeLock Identity" » Open LifeLock Identity by Norton » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for LifeLock Identity » click "UPDATE".
3. Clear LifeLock Identity by Norton app cache: Clearing cached data will force your app to retrieve the latest data directly from LifeLock Identity servers.
   1. On Android, goto Settings » Apps » Select "LifeLock Identity by Norton" » click Storage » click "Clear Cache".
4. Check LifeLock Identity app permissions. If any of these permissions required to use your device's features are disenabled, LifeLock Identity might not work.
5. Uninstall and reinstall LifeLock Identity. If nothing else has worked, completely uninstall LifeLock Identity then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing LifeLock Identity not working

2. Fix LifeLock Identity Server issues & Internet Connection

1. Check network connection: An unstable Internet will make LifeLock Identity be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to LifeLock Identity not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, LifeLock Identity may not be able to connect to the Internet when running in the background.