Contact AscendEX(BitMax) Customer Service

Why should I report an Issue with AscendEX(BitMax)?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of AscendEX to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. So to make sure I understand correctly, your answer is that the new update requires a user to have two AscendEX apps now? Can you please provide more information?I sent my coins to the wrong address.

2. A large selection of cryptocurrencies for trading.Everything was fine until suddenly, yesterday(day before the time of review) I opened the app but it didn't show any price or order, not even my balance.

3. My question now is, what is going to happen to my $1000 worth of crypto?🤷🤷Completely useless with FAQ and help, did a few video tutorials to see if I am so dumb but it doesn't show my situation at all.

4. Thank you Ascendex! THANK YOU!! THANK YOUUpdate: i just experience somsthing i couldn't dreamed of! I send OM v1 and not OM V2 to my bitmax address.

5. Zero invtuitiveness as well....I received a prompt to update within the app which directed me to a second app for AscendEX in the playstore.

6. to recover it and provide costumer support they ask for 0.1ETH! The most expensive exchange to withdraw from!!! Pay attention each token can vary greatly.

7. ⛔One thing to improve; the dark mode 🌃 feature returns to light mode every time I open the app.

8. code S 4 5 H Z V L W -20% bonus on account replenishment and a discount when converting cryptocurrencies!!! An indispensable assistant when trading from your phone.

9. The recent update however doesn't work on my android.

10. Ascendex' support team reversed the transaction for me!! They responded to my emails very quickly.

11. I've updated several times and each time I want to log in it will still tell me to update.

1. Fix AscendEX(BitMax) Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart AscendEX(BitMax): Restarting the app will resolve most errors.
2. Update the AscendEX(BitMax) App. Here is how:
   1. On Android goto PlayStore » Search for "AscendEX(BitMax)" » Open AscendEX(BitMax) » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for AscendEX(BitMax) » click "UPDATE".
3. Clear AscendEX(BitMax) app cache: Clearing cached data will force your app to retrieve the latest data directly from AscendEX(BitMax) servers.
   1. On Android, goto Settings » Apps » Select "AscendEX(BitMax)" » click Storage » click "Clear Cache".
4. Check AscendEX(BitMax) app permissions. If any of these permissions required to use your device's features are disenabled, AscendEX(BitMax) might not work.
5. Uninstall and reinstall AscendEX(BitMax). If nothing else has worked, completely uninstall AscendEX(BitMax) then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing AscendEX(BitMax) not working

2. Fix AscendEX(BitMax) Server issues & Internet Connection

1. Check network connection: An unstable Internet will make AscendEX(BitMax) be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to AscendEX(BitMax) not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, AscendEX(BitMax) may not be able to connect to the Internet when running in the background.