Contact bankHometown Customer Service

Why should I report an Issue with bankHometown Mobile?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of bankHometown to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Bank wherever you are with bankHometown’s Mobile App!

2. Available to all Online Banking customers.

1. I can't even log into my account!! *Update* I am able to log in only when using data.. not Wi-Fi... Very strangeAfter the recent update i can't access to my account, i call the customer service the fixed but after became useless again, and also is taken so long for the app to show me the login screen.

2. She was very nice and situation has been fixed! For this I will bump them back to five stars for customer service instead of 1 for a malfunctioning app and inappropriate staff.Ever since the recent update, I can't log in, it just sits there and spins.

3. Takes forever to load or just has the spinning icon and does absolutely NOTHING.The last update makes it so you can barley log in to your account.

4. This needs to be fixed.Recent update to app is horrible.

5. I love my bank but they need to get this fixed.This app used to be great and easy to use.... since the update however I'd give it 0 stars if I could.

6. Very poor connections, if you do manage to see a balance there is no way to open any other function.This app was ok before but this update is horrible.

7. Needs to be fixed!!!No longer works after latest update.

8. The recent update made this app completely useless.

9. ******* UPDATE.... Joanne from Oxford called to follow up.

10. Absolutely horrible update.

11. My husband even called the bank and ended up with a rude lady at the Oxford office snapping and hung up on him.

1. Fix bankHometown Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart bankHometown: Restarting the app will resolve most errors.
2. Update the bankHometown App. Here is how:
   1. On Android goto PlayStore » Search for "bankHometown" » Open bankHometown Mobile » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for bankHometown » click "UPDATE".
3. Clear bankHometown Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from bankHometown servers.
   1. On Android, goto Settings » Apps » Select "bankHometown Mobile" » click Storage » click "Clear Cache".
4. Check bankHometown app permissions. If any of these permissions required to use your device's features are disenabled, bankHometown might not work.
5. Uninstall and reinstall bankHometown. If nothing else has worked, completely uninstall bankHometown then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing bankHometown not working

2. Fix bankHometown Server issues & Internet Connection

1. Check network connection: An unstable Internet will make bankHometown be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to bankHometown not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, bankHometown may not be able to connect to the Internet when running in the background.