Contact Hometown Customer Service

Why should I report an Issue with Hometown?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Hometown Fintech to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Can't find a better banking application on play store.Very annoying poor customer service they refuse to let me transfer my money out, asking me to upload valid ID card and there is no option to upload image, they are scamThis app is basically one of the best loan apps.

2. I get alert in less than 1minutesHometown is simply the best, I just downloaded the app and filled out all the necessary information and without any delay, I was able to transfer money to my wallet which I then transferred to my bank account.

3. Keep up the good work.easy to register but am not yet get the loanvery easy to useWow, I'm so elated seeing this and having this app in my phone.

4. I recommend this app for anyone who wants to invest, collect loan and pay for data, airtime recharge and electricity bills with zero stress.

5. Though i was having issues with bvn verification initially, but with the help of customer care executives, i was able to verify my bvn.

6. These reviews are bad.Am new to it,but I really appreciate the commitment level of the customers services.

7. The customer service always respond to customers complaints without any delay.

8. And I had tried using the number registered to my bvn for signing up but it didn't work.

9. Thanks to the developers of this app, you've made financial transfer and savings easier.I love this app.

10. I finally signed up, attempted to verify my bvn only to be told that the number I used in signing up doesn't match with the number on my bvn.

11. You can transfer funds to your local bank account within few minutes.

1. Fix Hometown Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Hometown: Restarting the app will resolve most errors.
2. Update the Hometown App. Here is how:
   1. On Android goto PlayStore » Search for "Hometown" » Open Hometown » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Hometown » click "UPDATE".
3. Clear Hometown app cache: Clearing cached data will force your app to retrieve the latest data directly from Hometown servers.
   1. On Android, goto Settings » Apps » Select "Hometown" » click Storage » click "Clear Cache".
4. Check Hometown app permissions. If any of these permissions required to use your device's features are disenabled, Hometown might not work.
5. Uninstall and reinstall Hometown. If nothing else has worked, completely uninstall Hometown then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Hometown not working

2. Fix Hometown Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Hometown be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Hometown not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Hometown may not be able to connect to the Internet when running in the background.