Contact LiveChat Customer Service

Why should I report an Issue with LiveChat for Android?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of LiveChat, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The chats do not load, the app is lagging, the canned responses cannot be typed any more and you have to select from a list, I no longer have the ability to see tickets, and it is no longer good for working from the phone.Previous version of the app would stay signed in and I would receive chats even when the app was supposedly signed out (opening the app would bring me to a sign in page but I would be receiving banner notifications of new chats).

2. Unusable, sticking with just using the browser on Windows.A great app from a great company! I have used Live Chat for several years, and it really makes a big difference keeping my customers happy.

3. Back button in a chat closes the app, it is less responsive, the app logs you out when you leave it in the background and when another agent is logged in it will show you a very not mobile friendly page.. in a mobile app.

4. The only problem I have not been able to get the company to fix, is that when I am speaking on the telephone to somebody, and a customer tries to chat with me, the app does not notify me of the waiting chat.

5. Very amateurish or ignorant programming.1. A live chat app that takes forever to open (10 to 15 seconds) no kidding! (I use a phone which has 6 GB RAM and SD 710).

6. I want to stay permanently logged in but the app no longer allowsThe app is great especially if you want to chat remotely.

7. Can't attach images while chatting It's better to open Chrome and use mobile web of Live Chat than using their app.

8. Other than that it works great and support is good.Recent UI update is garbage.

9. Live Chat just did an update 24 hours ago.

10. Restarting the app seems to solve the problem on short terms, it would be great however if this would be solved with an update.

11. Please add an audible alert that I can hear while speaking on the phone in a normal call perhaps something like a call waiting notification.Their app leave a lot to be desired.

1. Fix LiveChat Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart LiveChat: Restarting the app will resolve most errors.
2. Update the LiveChat App. Here is how:
   1. On Android goto PlayStore » Search for "LiveChat" » Open LiveChat for Android » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for LiveChat » click "UPDATE".
3. Clear LiveChat for Android app cache: Clearing cached data will force your app to retrieve the latest data directly from LiveChat servers.
   1. On Android, goto Settings » Apps » Select "LiveChat for Android" » click Storage » click "Clear Cache".
4. Check LiveChat app permissions. If any of these permissions required to use your device's features are disenabled, LiveChat might not work.
5. Uninstall and reinstall LiveChat. If nothing else has worked, completely uninstall LiveChat then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing LiveChat not working

2. Fix LiveChat Server issues & Internet Connection

1. Check network connection: An unstable Internet will make LiveChat be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to LiveChat not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, LiveChat may not be able to connect to the Internet when running in the background.