Contact Freshchat Customer Service

Why should I report an Issue with Freshchat?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Freshworks Inc to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. A leap from legacy live-chat systems, it brings the continuity and experience of consumer messaging apps to businesses to help them convert visitors and delight users.

2. Know who you’re talking to - Get access to the visitor profile with details like contact information, event timeline, and usage history to make relevant conversations.

3. Never miss a message - With push notifications, get notified when you receive replies on conversations or when a user proactively reaches out.

4. Ace Conversations - View, reply to, assign, and manage conversations from anywhere, anytime.

5. Freshchat is a modern messaging app for sales and customer engagement teams.

6. Stay on top of messages even when you’re not inside the app.

7. Enable a faster response time - Optimize team productivity even while on the go by sharing FAQ articles with visitors and users.

1. The desktop version is great, but the app is clunky and often leads to customers complaining about the response timesIt will truly be great if there's an option of choosing or customizing the notification sound (just like in Freshdesk).

2. The UI is Basic which needs a lot of improvement now because of companies switched to the chat support and you people need to work on the basic issues first and also after closing the chat it is still visible until you close the application and reopen it.You have improved on speed.

3. I am still disappointed I cannot assign my own custom sound.2 Things that are really needed: 1) the ability for the agent to go offline if they are busy! 2) to get a notification sound each time the customer replies.

4. That seems simple enough.Active chats message are not visible until you got back on chats assigned page and again open the chat which is probably a Noticeable Issue and yet it's not be resolved.

5. Also, hoping there's an option to modify the name and email address (just like in desktop) so it will not be a hassle anymore to switch from phone app to desktop just to edit the name and email address.

6. The Freshdesk app has this feature yet in Freshchat, where it's arguably more important to set a distinct notification sound, it's completely absent.

7. It doesn't need to do it all, bit it would be great if I could at least chat to people as they visit the site.

8. Main issue is the home screen showing recent conversations constantly reverts to conversations that are atleast 4 weeks old, I have to wait until a new message is received before I can find the conversation again.

9. I'm not going to look at my phone *everytime* I hear a notification sound.

10. Thanks But kindly add edit or delete button for the messages as sometimes we are unable to edit or delete the message wrongly sent to the person.

11. Currently you only get one notification when the chat first gets initiated.

1. Fix Freshchat Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Freshchat: Restarting the app will resolve most errors.
2. Update the Freshchat App. Here is how:
   1. On Android goto PlayStore » Search for "Freshchat" » Open Freshchat » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Freshchat » click "UPDATE".
3. Clear Freshchat app cache: Clearing cached data will force your app to retrieve the latest data directly from Freshchat servers.
   1. On Android, goto Settings » Apps » Select "Freshchat" » click Storage » click "Clear Cache".
4. Check Freshchat app permissions. If any of these permissions required to use your device's features are disenabled, Freshchat might not work.
5. Uninstall and reinstall Freshchat. If nothing else has worked, completely uninstall Freshchat then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Freshchat not working

2. Fix Freshchat Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Freshchat be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Freshchat not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Freshchat may not be able to connect to the Internet when running in the background.