Contact Jira Cloud Customer Service

Why should I report an Issue with Jira Cloud by Atlassian?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Atlassian to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Create, update, edit, plan, track, analyze – all in the palm of your hand with the Jira mobile app by Atlassian.

2. Rank issues according to priority; create and edit sprints; quickly collapse sprints and backlog issues to streamline your view and maximize your productivity.

3. Create epics; choose to plan in weeks, months, or quarters; view the roadmap as a list or chart.

4. Create new columns; rename column titles; set column limits; view multiple statuses mapped to a single column in team-managed projects.

5. Approve or decline service requests; edit request participants; stay on top of service desk and help desk requests on-the-go.

6. View development details within issues, including git branches, commits, and pull requests.

7. Create, update, plan, track, and analyze on-the-go.

8. Create a project and select scrum or kanban agile methodologies, or manage your tasks with simplified task-tracking boards.

9. Create, update, transition, and comment on issues.

10. Choose which events to get notified about: issues you’re assigned, issues you’re watching, status changes, and more.

11. Track and analyze your team’s workflow with velocity charts, burndown charts, and cumulative flow diagrams. Night owl? We’ve got you covered.

1. Also the title of the issue is not necessarily correct in the notification area, I'm working with a Norwegian company who creates Jira issues for me with English titles and descriptions based on their original Norwegian issues, unfortunately the app always shows the original Norwegian titles, which is kind of annoying.Compared to the website, the app is VERY lacking.

2. Jira is aware this isn't the best way to show the search bar in the UI, and are looking into ways to make it work better.Offers a good enough interface when it works, but unfortunately it hangs a lot, when I click on a notification it won't load up the given issue many times randomly.

3. App doesn't save the status when you put it in background (normal stuff when you are checking stuff in order to update a ticket) and it's highly annoying when you have to reopen a ticket view or even worse when you lose the draft of a comment because it's not saved.

4. Jira app loads up the issue but it doesn't show the comment or change that you were notified about.

5. But because I'm constantly referencing tickets and sending them across slack, the lack of the of ability to copy The URL for the ticket to the clipboard makes this app frustratingly useless in about 90% of my needs.Jira is good.

6. I could write an entire essay on it but here are a few choice examples: Let's say you get a Jira notification via email or Teams that informs you that someone commented on an issue.

7. I also am very rarely able to post a comment on mobile, as the comment field is missing!! Most of the time I just give up.This app is completely broken in fundamental ways that make me think that nobody at Atlassian has actually tried to use it in a production environment.

8. If they simply added the same copy issue URL button that appears next to the ticket number on the web version, I would actually be able to use this app.

9. Why are you wasting my time? Comments in the Jira app are sorted from oldest to newest.

10. You can change the sort order in Jira Cloud but the default is newest to oldest.

11. For example: the backlog does not list the time frame of a sprint, just its name, and the task list only contains the name, id and number of points.

1. Fix Jira Cloud Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Jira Cloud: Restarting the app will resolve most errors.
2. Update the Jira Cloud App. Here is how:
   1. On Android goto PlayStore » Search for "Jira Cloud" » Open Jira Cloud by Atlassian » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Jira Cloud » click "UPDATE".
3. Clear Jira Cloud by Atlassian app cache: Clearing cached data will force your app to retrieve the latest data directly from Jira Cloud servers.
   1. On Android, goto Settings » Apps » Select "Jira Cloud by Atlassian" » click Storage » click "Clear Cache".
4. Check Jira Cloud app permissions. If any of these permissions required to use your device's features are disenabled, Jira Cloud might not work.
5. Uninstall and reinstall Jira Cloud. If nothing else has worked, completely uninstall Jira Cloud then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Jira Cloud not working

2. Fix Jira Cloud Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Jira Cloud be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Jira Cloud not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Jira Cloud may not be able to connect to the Internet when running in the background.