Published by Esurance on Jul 25, 2024

Report an issue with Esurance.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with Esurance Mobile?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Esurance to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Esurance Mobile

1. Updated with a sleeker, more intuitive design, our insurance app received an overhaul worthy of the fast-paced, modern world you’re living in. - Track down everything from nearby gas stations to the best local cupcakes.

2. If easy is your jam, download Esurance Mobile today.

3. Feedback, questions, or app ideas?

4. All without leaving the app.

5. Shoot us an email at mobilesupport@esurance. com.

Esurance Customer Insights

1. You can see your coverage and policy, make policy changes, open claims if you've gotten in an accident, open your insurance card whenever you need it, make your payments easy and hassle free every month by saving your info or you can also sign up for automatic payments.

2. Overall super happy with my experienceNeeded a jump bc I decided to listen to the radio for 2 hours with the car off 😌.. they must have cancelled my first request so I had to make a second request.. I guess they had tried to call but my phone didn't ring.

3. Though one small grip is when I try to view my ID card where it shows all my vehicles, the fonts do not load properly and is a bit low qualityI like that all of my insurance info is easily accessible, no file cabinet full of papers.

4. If you don't have Esurance, get it! They have been the best insurance company I've ever dealt with.I've had esurance for more than 5 years now and had really great experience with them! And I will say the same for this app! Very easy to use.

5. I've been letting it autopay for 3 years! Haha sucks.Great and useful app! You can do everything with your policy on this app that you can do over the phone with Esurance customer service.

6. The app is well laid out, easy to use, allows you to access your current insurance card, and has many other endless features.

7. I have no way to manually start a trip monitor andthe app isn't automatically starting to monitor trips.Everything about my insurance is easy to access.

8. I bought a second car and within minutes it was added to the policy with insurance cards were on line.

9. Much cheaper than my previous insurance bill, very easy to sign up and navigate.

10. Even if you'd prefer to talk to someone, you can always get in direct contact with specialists and they are very quick at answering and helping.It's a great app! There's so much info and it's already saved me $5 monthly.

11. 2) Easy to use and request for roadside assistance, which I am forever thankful.

Steps to Troubleshoot & Fix Esurance Issues

1. Fix Esurance Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Esurance: Restarting the app will resolve most errors.
  2. Update the Esurance App. Here is how:
    1. On Android goto PlayStore » Search for "Esurance" » Open Esurance Mobile » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Esurance » click "UPDATE".
  3. Clear Esurance Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from Esurance servers.
    1. On Android, goto Settings » Apps » Select "Esurance Mobile" » click Storage » click "Clear Cache".
  4. Check Esurance app permissions. If any of these permissions required to use your device's features are disenabled, Esurance might not work.
  5. Uninstall and reinstall Esurance. If nothing else has worked, completely uninstall Esurance then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Esurance not working


2. Fix Esurance Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Esurance be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Esurance not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Esurance may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Cancel Insurance

    — by Glenda L Walk-Carr 2 years ago