Contact DriveSense mobile Customer Service

Why should I report an Issue with DriveSense mobile by Esurance?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Esurance to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Using modern-world technology, DriveSense provides you with simple information about your driving habits so you can see how you might improve your driving wellness.

2. Simply download and activate the app using your mobile phone number and email address.

3. The app will automatically track your trips.

4. Bonus for most Esurance policyholders; those who enroll in the DriveSense program get a personalized, safe-driving discount on their auto coverage.

1. I've checked the settings repeatedly everything is allowed, my phone is not in optimized status, there are absolutely no restrictions, the app says that everything is fine, and it still has not recorded trips for weeks unless I manually open the app... which is against the law in my state since you don't notice the app isn't running unless you're driving and MN has a hands free law.

2. I dont speed, brake hard or drive during the "bad" times and it says I'm driving towards a 3% discount upon renewal, even though it says I'm doing greatSome issues with accuracy when internet goes in and out.

3. It is hard to overcome negative feedback from earlier trips - it's been months since I've had a yellow or red trip, but my risk remains high.

4. Hot tip: before starting trip, turn on Google Maps and began navigation to somewhere (it doesn't matter where).

5. It is a bit of a pain, but this way you don't have to have location access on all the time draining your battery, and your trips will log.I've been trying to use this app for a few months, but it still rarely picks up my trips, maybe 25%.

6. Obviously, if that risk event happens every trip or every other trip, the driver has the risky habit.Rarely works when used as directed.

7. Also, can't use power saving mode with app and can't click "start trip" when it doesn't auto detect.

8. Notifications: Every one I've gotten says, it's too busy on the road this time, take public transportation, hard to drive at night, etc.

9. It is suggested to keep your phone from laying on the passenger seat, if the phone moves or falls off the seat the results of the ride may be inaccurate.

10. So the choice is clear, get a hard breaking or run a red light.The app doesn't follow standby directions at all.

11. It has been annoying dealing with, so I'll take the hit versus working to save only 7% so far in the first 6 months of using it.My only complaint about the app is the same one many people have.

1. Fix DriveSense mobile Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart DriveSense mobile: Restarting the app will resolve most errors.
2. Update the DriveSense mobile App. Here is how:
   1. On Android goto PlayStore » Search for "DriveSense mobile" » Open DriveSense mobile by Esurance » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for DriveSense mobile » click "UPDATE".
3. Clear DriveSense mobile by Esurance app cache: Clearing cached data will force your app to retrieve the latest data directly from DriveSense mobile servers.
   1. On Android, goto Settings » Apps » Select "DriveSense mobile by Esurance" » click Storage » click "Clear Cache".
4. Check DriveSense mobile app permissions. If any of these permissions required to use your device's features are disenabled, DriveSense mobile might not work.
5. Uninstall and reinstall DriveSense mobile. If nothing else has worked, completely uninstall DriveSense mobile then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing DriveSense mobile not working

2. Fix DriveSense mobile Server issues & Internet Connection

1. Check network connection: An unstable Internet will make DriveSense mobile be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to DriveSense mobile not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, DriveSense mobile may not be able to connect to the Internet when running in the background.