Contact Disney Cruise Line Navigator Customer Service

Why should I report an Issue with Disney Cruise Line Navigator?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Disney to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Once you’re on board, simply connect to the ship’s Wi-Fi network—complimentary to app users only—and enjoy your cruise! · Retrieve your reservation so you can review details including required documents, make payments and more. · Use My Online Check-In to fill out your cruise documents and register kids for youth clubs. · Book your favorite activities, including Port Adventures, Adult Dining, Onboard Fun, Spa & Fitness or Nursery. · Add or edit Vacation Protection Plan and Ground Transportation. · Make Special Requests, including requests for special diets, accommodations for little ones, celebrations and more. · View onboard activities across your entire voyage. · Read details about activities that interest you. · Check menus before dinner—kids’ menus too—and easily access your dining schedule. · Save favorite activities in one convenient list. · View booked activities, including Port Adventures, Adult Dining, Onboard Fun, Spa & Fitness or Nursery. · Explore your ship deck by deck, from bow to stern. · Find locations of the activities you want to do. · Use Onboard Chat to stay connected to your family, friends and shipmates. · While aboard your cruise, chat one-to-one, or with multiple friends and family members at once. · Use our wide array of Disney emoticons to express yourself as you chat.

2. When you’re on board and sailing: Explore your ship from bow to stern with Deck Plans, learn about the ports you’ll be visiting with My Itinerary, easily view both favorite and booked activities with My Plans, and make the most of each day with access to your entire cruise schedule, which includes daily activities, entertainment listings and even restaurant menus.

3. When you’re at home and preparing to sail: Plan your ideal vacation, make payments, use My Online Check-In, explore and book activities, add our Protection Plan, ground transportation, change dining Seating and make special requests regarding dietary needs, accommodations for little ones, celebrations and more.

4. Download the newly enhanced Disney Cruise Line Navigator app and discover all the ways you can now use it—at home as well as on board!

5. To use Disney Cruise Line Navigator, download the app and use it in many ways at home.

6. Plus chat with your friends, family and shipmates with Onboard Chat—one-on-one or in a group!

7. Download the Disney Cruise Line Navigator and get started!

8. Note: Onboard Chat requires you to provide your full name, stateroom number and birthdate in order to use it.

9. Children should always ask their parent or guardian before using Onboard Chat.

10. Add even more magic to your Disney cruise!

11. Control access by children with the permissions feature.

1. Having to go into the app to check multiple times per day of someone has dropped the activity you're looking to book is not user friendly.The app is great! However, it relies heavily on the WiFi service onboard while sailing, which doesn't "play well" with the phone's OS "need" to be connected to the Internet always.

2. The chat feature would be a great trip companion to gather and communicate with other people travelling with you, but because of the WiFi being dropped off, it doesn't always get messages.This is great when it works.

3. Messages between my husband and I were getting delivered 45 minutes after we sent them.While the app is helpful in many ways and really a necessity when cruising, there's nothing telling you that you must be connected to the on-board WiFi to fully utilize the app.

4. Messages sent to family members in the same (or other) cabins were often received hours later, or not at all.App is overall decent while onboard and before the ship sets sail, but messages while on the ship were sometimes quite a bit delayed for us.

5. This sounds like a good idea, but when you're constantly changing time zones and your phone doesn't update (or update correctly) to the right time it causes some usability issues.

6. Definitely the best cruise line app I've ever used.it shows you activities based on the time in your phone.

7. The only thing easy to find and track his meal times and on board showtimes.The app is useful on the cruise, but is lacking in a few key areas.

8. The text to other cabin members was nice but I found it hard to navigate the app and find where things were and some things seemed redundant while things that were necessary were non-existent.

9. Only criticisms: You must enter your birth date, and can only do so by scrolling a calendar backwards, a month at a time, for decades! It was so ridiculous, we laughed our heads off.

10. Our only problem was that occasionally, it would give us "lost internet contact" error messages & messages would not work, yet the rest of the features still worked fine.

11. While on the cruise, the maturity of the messaging aspect of the app is sorely lacking.

1. Fix Disney Cruise Line Navigator Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Disney Cruise Line Navigator: Restarting the app will resolve most errors.
2. Update the Disney Cruise Line Navigator App. Here is how:
   1. On Android goto PlayStore » Search for "Disney Cruise Line Navigator" » Open Disney Cruise Line Navigator » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Disney Cruise Line Navigator » click "UPDATE".
3. Clear Disney Cruise Line Navigator app cache: Clearing cached data will force your app to retrieve the latest data directly from Disney Cruise Line Navigator servers.
   1. On Android, goto Settings » Apps » Select "Disney Cruise Line Navigator" » click Storage » click "Clear Cache".
4. Check Disney Cruise Line Navigator app permissions. If any of these permissions required to use your device's features are disenabled, Disney Cruise Line Navigator might not work.
5. Uninstall and reinstall Disney Cruise Line Navigator. If nothing else has worked, completely uninstall Disney Cruise Line Navigator then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Disney Cruise Line Navigator not working

2. Fix Disney Cruise Line Navigator Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Disney Cruise Line Navigator be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Disney Cruise Line Navigator not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Disney Cruise Line Navigator may not be able to connect to the Internet when running in the background.