Contact My Disney Experience Customer Service

Why should I report an Issue with My Disney Experience?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Disney to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Now it’s easier than ever to plan & share your vacation details—at home & on the go. -Maximize your park time by taking advantage of our new Disney Genie service, which generates a personalized itinerary that guides you through our theme parks with tips that can help you reduce time in lines & take the guesswork out of “what’s next. -Quickly access real-time wait times, park hours, Character Greetings, showtimes & more. -Use the interactive, GPS-enabled map to explore the Resort & easily see the dining options, attractions & more nearest to you. -Find your way around with step-by-step directions. -Browse restaurant menus, make dining reservations, modify existing ones & even mobile order meals from select locations. -Download, edit & share your Disney PhotoPass® photos & videos throughout your vacation once you’ve purchased Memory Maker. -Search & filter activities to find exactly what you’re looking for. -Keep select Disney Resort hotel reservations, dining plans & activities organized—all in one spot with My Day & Plans. -Save time by starting your Disney Resort hotel check-in process right from the app. -Link a MagicBand+ to your Disney account on the app & unlock enchanting touches of magic. -Save your parking information at select parking locations with car locator. -Manage your Disney Resort reservations, tickets, MagicBands & cards & share plans with others. -Discover official content for Walt Disney World Resort, including our 4 theme parks (Magic Kingdom® park, Epcot®, Disney’s Hollywood Studios® & Disney’s Animal Kingdom® park), 2 water parks (Disney’s Typhoon Lagoon & Disney’s Blizzard Beach water parks), Disney Springs®, select Walt Disney World Resort hotels & ESPN Wide World of Sports Complex.

2. Note: Some features in this app will require your full name, country, birthdate & email address, as well as access to your location data.

3. Some Disney PhotoPass Lenses may use information on your device to detect face & hand coordinates.

4. If Bluetooth is enabled on your device, this app will also collect your precise location information through beacon technology in order to improve your in-park experience, such as wait times.

5. Some features in this app include the ability to make purchases & will require a Wi-Fi or mobile carrier data connection.

6. To facilitate the sign-in process, the app will also require access to your email address, stored within Account Manager.

7. The official Walt Disney World® app!

8. Connecting to the Internet in the parks: Without a strong Internet signal, wait times, park hours & schedules may not update accurately.

9. The app may request access to your external storage to cache certain data for offline browsing.

10. This app may request access to your camera to capture media & scan barcodes.

11. Availability subject to handset limitations and features may vary by handset or service provider.

1. Disney needs to take a hint from Universal's app, which is so much easier to navigate and less hassle-free.Hard to find what you need not user friendly for first time users.

2. Also difficult to navigate if you have more than one hotel room under the same family as they each get their own reservation number making it more cumbersome to navigate the entire trip as a whole entity.The hallmark of how bad the app is shows when the majority of the app is directions and videos on how to use the app.

3. The theme parks are leaning heavily in its guests using this app to plan their trip, get in virtual lines for the most popular and newest rides, and order food/make reservations.

4. I'm a very technical person, not my mom and I am always racking my brain, 'where was that?' The app adds a lot of pain to the trip.I enjoy using this app to keep me informed of all my Disneyworld experience.

5. This app can do none of that reliably with a simple-to-use interface that's intuitive for users, ESPECIALLY for older users.Good ideas in this app but the payment processing is a major problem if you don't have a card set up ahead of time.

6. Also I wish I could request, confirm, and modify theme park reservations in the app rather than being sent to a web browser to complete those tasks.

7. I'm pretty tech savvy and if I was frustrated most of the day with its shortcomings (app features not functioning, canceling rides despite working within its parameters, clunky map, etc...) I can't imagine how someone who isn't very tech savvy would feel.

8. Tried uninstalling & reinstalling but I get the "Disney World isn't responding" message immediately.

9. Nice attempt but I would consider this app to be beta level.App will not open (it just freezes) unless I turn on location services in my phone before opening the app.

10. Even if it's not a "reservation" just let me put it on thereThis app is robust and I'm sure a lot of money was spent to try and improve the customer experience, but honestly it comes up short.

11. The fact that the app is almost completely necessary while visiting Disney World makes this an unacceptable situation.

1. Fix My Disney Experience Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart My Disney Experience: Restarting the app will resolve most errors.
2. Update the My Disney Experience App. Here is how:
   1. On Android goto PlayStore » Search for "My Disney Experience" » Open My Disney Experience » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for My Disney Experience » click "UPDATE".
3. Clear My Disney Experience app cache: Clearing cached data will force your app to retrieve the latest data directly from My Disney Experience servers.
   1. On Android, goto Settings » Apps » Select "My Disney Experience" » click Storage » click "Clear Cache".
4. Check My Disney Experience app permissions. If any of these permissions required to use your device's features are disenabled, My Disney Experience might not work.
5. Uninstall and reinstall My Disney Experience. If nothing else has worked, completely uninstall My Disney Experience then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing My Disney Experience not working

2. Fix My Disney Experience Server issues & Internet Connection

1. Check network connection: An unstable Internet will make My Disney Experience be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to My Disney Experience not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, My Disney Experience may not be able to connect to the Internet when running in the background.