Contact Google Earth Customer Service

Why chat with our AI Google Earth Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of Google Earth.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. Update: App has been updated again, it no longer just up and quits but now it locks up completely and has to be force-stopped to get the phone to work again.I don't know what they did but the map no longer displays borders, or labels of any kind, no matter what "map style" is clicked.

2. Another thing I would like to say is that when measuring, every time I try to move the screen while putting down points, the screen moves really weirdly.

3. 😉I really do like this app.... but... if a bunch of app design engineers decided to figure out the absolute worst place they could have possibly put the Street View tool, they got it exactly right.

4. There are too many functions controlled by finger movements (zoom, spin and elevation), so it doesn't do what you want half the time.

5. The qt on the corner? The Costco down the road? The library, gas station, even the field between the Baptist church and Napa... I can understand the White House, Capital, Pentagon, Prisons, etc.

6. It's really neat to be given the ability to view seemingly any place's surroundings and location, and to do it from angles that let you view every detail.

7. But the app will black out many times, usually when going to street mode or a photo sphere.

8. It is nearly impossible to use this app without going into Street View multiple times and having to back out from it.

9. I use it all the time to find interesting photography locations whenever I'm traveling or setting out on a hike.

10. This isn't the first time I've gone through a period of time when the app is completely useless.

11. Also, rendered objects like trees will stop you from going lower and when you hit them it sends you spinning again.

1. Fix Google Earth Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Google Earth: Restarting the app will resolve most errors.
2. Update the Google Earth App. Here is how:
   1. On Android goto PlayStore » Search for "Google Earth" » Open Google Earth » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Google Earth » click "UPDATE".
3. Clear Google Earth app cache: Clearing cached data will force your app to retrieve the latest data directly from Google Earth servers.
   1. On Android, goto Settings » Apps » Select "Google Earth" » click Storage » click "Clear Cache".
4. Check Google Earth app permissions. If any of these permissions required to use your device's features are disenabled, Google Earth might not work.
5. Uninstall and reinstall Google Earth. If nothing else has worked, completely uninstall Google Earth then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Google Earth not working

2. Fix Google Earth Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Google Earth be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Google Earth not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Google Earth may not be able to connect to the Internet when running in the background.