Published by GOL Linhas Aéreas on Feb 29, 2024

Report an issue with GOL | Airline Tickets.
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Why should I report an Issue with GOL | Airline Tickets?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of GOL Linhas Aéreas to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About GOL | Airline Tickets

1. The GOL app gives more life to your time through personalized alerts that monitor all stages of your trip.

2. Have more peace of mind as you monitor each stage an unaccompanied minor's trip.

3. Check in over the app from anywhere and always have your boarding pass handy. Planning your next trip?

4. Receive a discount on your checked bags and avoid lines at the airport.

5. Evaluate your experience flying with GOL and help us always provide the very best service. Download the app now!

6. With the new interactive seat map, assigning your favorite seat on the plane is even easier.

7. Enjoy these unbeatable offers right on the app.

8. Confirming your presence on the flight is even easier.

9. Enjoy all of the benefits of the new GOL app and have a more complete and pleasant trip.

GOL | Airline Tickets Customer Insights

1. It doesn't move off that page! So now my only option is to call Brazil from the states??? If the app doesn't work, then I can only imagine how busy the phones are! This app is unusable and needs to be fixed dev team!!!!The app and the web site are as bad as it gets.

2. After booking and receiving the confirmation email, the seats weren't changed in the app and boarding passes, had to go to a counter in the airport, show the email and wait 20 minutes for them to fix the problem.

3. Well, on to the airport now.Buying premium seats in the app is not possible and in the website has numerous bugs, I had 8 to buy and took me 2 hours.

4. Gol app is less than worthless because it provides erroneous information.Using the app or the website for flights from United operated by Gol is really a miserable experience.

5. Third time that will have to check-in at the airport because the app AND the website are inoperable and completely useless.This app is unuseable.

6. You wait on the app or website for the "Experiência Premium Economy" waiting for 10 minutes and nothing happens so that you can't even check-in.

7. I was 2h trying to complete my check-in, receiving all the time error msgs, two seats selected for a single fly, etc.

8. Very poor work in comparison to other airlines, low cost or not.This app still must be the worst airline app bar none.

9. The app makes you load a bunch of information for check in only to, at the end, apologize that the operation could not be concluded to try again in a few instants.

10. The AA app shows my flights, but I cannot pick seats for Gol.

11. Neither the app nor the Gol website shows my flights.

Steps to Troubleshoot & Fix GOL | Airline Tickets Issues

1. Fix GOL | Airline Tickets Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart GOL | Airline Tickets: Restarting the app will resolve most errors.
  2. Update the GOL | Airline Tickets App. Here is how:
    1. On Android goto PlayStore » Search for "GOL | Airline Tickets" » Open GOL | Airline Tickets » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for GOL | Airline Tickets » click "UPDATE".
  3. Clear GOL | Airline Tickets app cache: Clearing cached data will force your app to retrieve the latest data directly from GOL | Airline Tickets servers.
    1. On Android, goto Settings » Apps » Select "GOL | Airline Tickets" » click Storage » click "Clear Cache".
  4. Check GOL | Airline Tickets app permissions. If any of these permissions required to use your device's features are disenabled, GOL | Airline Tickets might not work.
  5. Uninstall and reinstall GOL | Airline Tickets. If nothing else has worked, completely uninstall GOL | Airline Tickets then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing GOL | Airline Tickets not working


2. Fix GOL | Airline Tickets Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make GOL | Airline Tickets be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to GOL | Airline Tickets not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, GOL | Airline Tickets may not be able to connect to the Internet when running in the background.

Reported Issues