Contact Gojek Customer Service

Why should I report an Issue with Gojek - Food & Transportation?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of PT. Aplikasi Karya Anak Bangsa to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Save more with Gojek, enjoy affordable and reliable services for all your daily needs.

2. From going places to having your favorite meals delivered to you, you can get it all done with Gojek!

3. Say goodbye to the hassle of grocery shopping, let GoMart help you shop and have it delivered to your doorstep in just 30 minutes or less. Wait – it gets better!

4. Gojek is a super-app that’s here to help you navigate your daily life easily and affordably.

5. Trust GoSend for all your deliveries, and have your items delivered ASAP with on-time guarantee plus insurance for your peace of mind.

6. You can also subscribe to Gojek PLUS to get up to 12k discount on every transaction for all Gojek services!

7. No worries, just explore unlimited options on GoFood with affordable prices.

8. Craving something tasty to share with loved ones?

9. Try GoRide to take you there, or GoCar for extra comfort on the way.

10. Need to go somewhere quickly?

11. So, what are you waiting for?

1. Prices seem to jump around, so be sure to compare prices before you order.Three times the driver mistook pick up point for destination! (I am a senior user and it could be that I unconsciously made a mistake when calling for a car.) However, if after the pickup point screen, the screen could clear (go blank) before a new screen appears to ask for the destination, senior customers will be able to separate their inputs clearly.

2. The map is slow and unresponsive, it takes a long time to load, and often crashes or freezes, and the interface is cluttered, and it makes it difficult to book a ride.There is a big lag between the vehicles actual position and the rendered position at times during which the rendered position has to catch up with where the vehicle actually is so even if you are waiting outside you may miss the driver.

3. All the new options and features, the price changes on cars and bikes, one thing I would change is the limit to how much you can top up in a month, I put a huge amount on then after using it I try to it top up again and it says I can't because I've reached my limit of top-ups... Great app 👌, but the only thing I would change is the limit on how to top-upGetting consistently worse over the last year.

4. My card was blocked by gojek for no reason l- impossible to contact support, they close the ticket straight away with some dumb precanned response without even reading.The app hasn't been working for me for over a week.

5. Good company ruined by a marketing department prioritizing ideas and schemes than analytics/UX... short term gains over long term success.

6. Even if the passengers have been waiting for 10mins, the drivers can just cancel the trip without penalty.

7. It often fails to locate my current location accurately, even after manually entering my address, causing me to waste time and effort in correcting it.

8. I hope that, after improvements in the app, there will be no more mix up between pick up points and destinations.This application is good, I love how it changed since 2018.

9. The drivers can cancel anytime they want as long as they find the fee gets higher.

10. Please fix this, because finding a location is the only problem I seem to be encountering from this app.The App doesn't protect the passengers.

11. Hearing drivers and customers complaining about the service constantly.Amazing app, drivers are always amazing.

1. Fix Gojek Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Gojek: Restarting the app will resolve most errors.
2. Update the Gojek App. Here is how:
   1. On Android goto PlayStore » Search for "Gojek" » Open Gojek - Food & Transportation » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Gojek » click "UPDATE".
3. Clear Gojek - Food & Transportation app cache: Clearing cached data will force your app to retrieve the latest data directly from Gojek servers.
   1. On Android, goto Settings » Apps » Select "Gojek - Food & Transportation" » click Storage » click "Clear Cache".
4. Check Gojek app permissions. If any of these permissions required to use your device's features are disenabled, Gojek might not work.
5. Uninstall and reinstall Gojek. If nothing else has worked, completely uninstall Gojek then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Gojek not working

2. Fix Gojek Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Gojek be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Gojek not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Gojek may not be able to connect to the Internet when running in the background.