Published by GEOPHONE GROUP INTERNATIONAL Oy on Nov 21, 2023

Report an issue with GPS Navigator CityGuide.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with GPS Navigator CityGuide?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of GEOPHONE GROUP INTERNATIONAL Oy to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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GPS Navigator CityGuide Customer Insights

1. If you read my review here please contact to my Gmail to find a solution for the problem.I have a licensed maps but after switching phone all settings are transferred into new phone except cityguide license.

2. Reinstall doesn't help.After updating to android 11, in app input screen started blinking, can't use app.so many process licence number dash dash and even dont its works or not.

3. I have a problem with the maps which I both accidentally and I can contacted to the customer care to switch it to the one I would like to buy but it's already 5 days nothing in response the only thing that I got as a response is that they say that they transferred my question to someone else.

4. HELP ME TO GET THE AZER8 LANGUAGE MAP.Lost license when switched to the new device.

5. It all time show a mesage " violation of lisence"Permanently crashed on starting after maps update.

6. Currently cityguide not works on any of my phones due to lost license.

7. Support is useless to restore license.One of best navigators with offline openstreetmapit is a good app.

8. so unistalledDOWNLOADED THE APP BUT CANNOT FIND MAP OF AZERBAIJAN IN AZERBAIJANI LANGUAGE.

9. this is very bad I do want to put low marks for for it but I received no help from developer's side.

10. in all, but after last update i cant get my lisence back.

11. ONLY RUSSIAN AND ENGLISH LANGUAGES FOR AZERBAIJAN MAP AVAILABLE.

Steps to Troubleshoot & Fix GPS Navigator CityGuide Issues

1. Fix GPS Navigator CityGuide Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart GPS Navigator CityGuide: Restarting the app will resolve most errors.
  2. Update the GPS Navigator CityGuide App. Here is how:
    1. On Android goto PlayStore » Search for "GPS Navigator CityGuide" » Open GPS Navigator CityGuide » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for GPS Navigator CityGuide » click "UPDATE".
  3. Clear GPS Navigator CityGuide app cache: Clearing cached data will force your app to retrieve the latest data directly from GPS Navigator CityGuide servers.
    1. On Android, goto Settings » Apps » Select "GPS Navigator CityGuide" » click Storage » click "Clear Cache".
  4. Check GPS Navigator CityGuide app permissions. If any of these permissions required to use your device's features are disenabled, GPS Navigator CityGuide might not work.
  5. Uninstall and reinstall GPS Navigator CityGuide. If nothing else has worked, completely uninstall GPS Navigator CityGuide then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing GPS Navigator CityGuide not working


2. Fix GPS Navigator CityGuide Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make GPS Navigator CityGuide be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to GPS Navigator CityGuide not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, GPS Navigator CityGuide may not be able to connect to the Internet when running in the background.

Reported Issues